ISSRRN0001264 Service Desk CL10
THE WORK: Embrace the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will engage your expertise in Agile Scrum Project Management, fostering a collaborative and solution-oriented environment. We look forward to your enthusiasm and dedication in making a meaningful impact.
Drive incident and outage management, ensuring timely investigation and restoration.
Monitor systems and analyze trends to enhance performance and prevent future incidents.
Track and facilitate the acceptance of changes to production environments.
Operate information technology production services in alignment with management protocols and service level agreements.
Collaborate with various stakeholders to maintain smooth and efficient operations.
HERE'S WHAT YOU WILL NEED:
Expert proficiency in Agile Scrum Project Management.
Expert proficiency in Customer Service Management.
A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Expert Customer Experience Management
Advanced problem solving
Intermediate communication skills
Advanced analytical thinking
Intermediate conflict resolution
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.