FRAML Investigator

Moov is revolutionizing the way businesses integrate and use financial services. Our platform empowers developers to build, scale, and innovate faster with seamless payments and banking solutions. We believe in simplifying financial technology so businesses can focus on what matters most—growing their companies.

The Moov FRAML (Fraud and Anti-Money Laundering) Investigator is a critical member of the compliance team, responsible for safeguarding the integrity of the Moov payment network. This role encompasses end-to-end investigation and action on suspicious fraud activity and potential AML violations, while managing the daily operational queues that support Moov’s merchant onboarding lifecycle.

The investigator plays a key role in ensuring that all merchants enrolling on the Moov payment processing platform meet regulatory and business standards. This includes conducting thorough additional due diligence across KYC and KYB onboarding queues, coordinating closely with Moov Support to validate new partners, and confirming that merchants operate within their approved business models and in full compliance with Bank Secrecy Act (BSA) regulations.

Beyond day-to-day investigations, this individual will assist leadership with the development and ongoing refinement of internal processes and procedures, author investigative reports on suspicious activity, and escalate cases as appropriate.

You will:

Fraud & AML Investigation

• Investigate and take action on suspicious fraud and potential AML activity across the entire Moov payment network.
• Monitor transaction activity and alert queues for indicators of fraudulent behavior or money laundering.
• Author detailed investigative reports on suspicious activity and escalate cases to management or regulatory bodies as necessary.
• Maintain accurate case records and documentation throughout the investigation lifecycle.

KYC & KYB Onboarding Due Diligence

• Manage daily KYC (Know Your Customer) and KYB (Know Your Business) onboarding activity queues.
• Perform enhanced due diligence on merchants enrolling to use the Moov payment processing platform, including:

• Applicable professional licensing verification
• Secretary of State validation
• Financial statement review
• Lexis Nexis business credit report analysis

• Conduct in-depth onboarding investigations specific to Card and Banking payment platforms, including:

• Assessing merchant risk profiles for card-present and card-not-present (CNP) environments
• Reviewing chargeback history, processing volume patterns, and card network compliance indicators
• Evaluating ACH, RTP, and banking product suitability against merchant business type and risk tier
• Identifying red flags associated with high-risk MCC codes, prohibited business categories, and card brand rules
• Verifying banking relationships and account ownership to prevent account takeover and synthetic identity fraud at onboarding

• Ensure all onboarding activity aligns with BSA regulations, card network rules (Visa, Mastercard), and Moov’s internal compliance standards.

Underwriting Evaluations

• Perform merchant underwriting evaluations as part of the onboarding and ongoing review process, assessing overall risk acceptability for card and banking payment products.
• Analyze and interpret key underwriting inputs including:

• Business financial statements and processing volume history
• Personal and business credit reports (e.g., Lexis Nexis, Experian, Equifax)
• Chargeback ratios and dispute history relative to card network thresholds
• Industry and MCC risk classification
• Length of time in business, ownership structure, and beneficial ownership verification

• Assign appropriate risk tiers and recommend approval, conditional approval, or declination based on underwriting findings.
• Document underwriting decisions with clear rationale and maintain audit-ready records in accordance with internal policy and regulatory expectations.
• Partner with compliance and risk leadership to refine underwriting criteria and adapt to evolving fraud patterns and regulatory guidance.

Partner & Merchant Validation

• Work closely with Moov Support to validate new partners joining the Moov network.
• Confirm that partner merchants adhere to their respective approved business models and BSA obligations.
• Identify and escalate anomalies in merchant behavior or profile information.

Process & Procedure Development

• Assist management with the creation, documentation, and ongoing refinement of FRAML processes and procedures.
• Contribute to a culture of continuous improvement within the compliance function.
• Other duties as assigned

You have:

• Fraud Investigations - 3–5 years of experience in fraud investigations
• AML Monitoring - 3–5 years of experience in AML monitoring
• Merchant Acquiring / Onboarding - 3+ years of experience in merchant acquiring and/or merchant onboarding
• Card Payment Platforms - Experience conducting onboarding investigations within card payment environments, including familiarity with card network rules (Visa, Mastercard), MCC codes, CNP risk, and chargeback analysis
• Banking Payment Platforms - Experience with banking product onboarding investigations including ACH, RTP, and banking account verification; knowledge of synthetic identity fraud and account takeover indicators
• Merchant Underwriting - Experience conducting merchant underwriting evaluations, including financial statement analysis, credit report review, chargeback ratio assessment, MCC risk classification, and risk tier assignment for card and banking payment products
• Bank & Card Issuer Relations - Demonstrated experience working directly with banks and card issuers, including correspondent banking relationships, issuer dispute escalations, and regulatory inquiry responses
• CFE Certification - Certified Fraud Examiner (CFE) — preferred but not required

Skills & Competencies:

Communication & Writing

• Strong written and verbal communication skills, with the ability to produce clear investigative reports and correspondence.
• Ability to communicate complex regulatory or investigative findings to both technical and non-technical stakeholders.
• Experience working directly with banks and card issuers, including:

• Drafting and responding to formal inquiries, dispute escalations, and information requests from issuing banks
• Liaising with card network representatives (Visa, Mastercard) on compliance, risk, and fraud-related matters
• Coordinating with correspondent banking partners on transaction monitoring alerts and SAR-related communications
• Maintaining professional relationships with bank compliance and fraud operations contacts to support timely investigations

Technology & Platforms

• Proficiency with the Google Workspace platform (Docs, Sheets, Drive, Gmail, etc.).
• Hands-on experience with Fraud and AML monitoring and investigation operations systems.
• Familiarity with Card and Banking payment platform environments, including tools used for:

• Card network dispute and chargeback management systems
• ACH origination and return code analysis platforms
• Banking account verification and identity resolution tools (e.g., Plaid, Socure, Alloy, or similar)

Underwriting & Risk Assessment

• Ability to conduct thorough merchant underwriting evaluations, weighing financial, operational, and reputational risk factors to arrive at well-supported approval decisions.
• Skilled at interpreting credit bureau data, financial statements, and processing history in the context of payment risk.
• Comfortable assigning and documenting risk tiers, writing declination rationale, and maintaining underwriting records that satisfy audit and regulatory review standards.

AI & Emerging Investigation Tools

• Experience using AI agent platforms and AI-powered investigation or compliance tools.
• Ability to leverage AI agents for case triage, pattern detection, anomaly identification, and workflow automation.
• Comfort working alongside emerging technology to enhance investigative throughput and accuracy.

Regulatory Knowledge

• Working knowledge of applicable laws, regulations, and guidance including:

• Bank Secrecy Act (BSA)
• FFIEC examination guidelines
• Fair Credit Reporting Act (FCRA)
• Other applicable federal and state financial regulations

Our company:

Moov is a 100% remote company with people from more than 16 states. We’re backed by a16z and other respected investors. We won Visa’s global Everywhere Initiative and our community of builders grows larger every day. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills and we embrace diversity, creativity, and equal opportunity. 

Our people:

Our customers come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. 

We have mountain bikers, skiers/boarders, runners, video gamers, musicians, movie buffs, weight lifters, and about every other type of person in between. We enjoy solving problems and tackling challenges with creativity. If we don’t know the answer, we revel in the hunt to find it. We like helping people and choose to give first. We’re patient, open, and honest. If you share our values and enthusiasm for making the complex simple and delightful, you’ll find a home at Moov.

Benefits include:

• 100% remote. We make remote-work work.
• We match what you contribute to your 401(k) up to 5% of your salary
• Generous parental leave
• Competitive health, dental, and vision insurance plans
• Unlimited PTO, paid holidays, and sick leave
• Learning stipend and a culture that encourages and promotes professional growth and development
• Home office stipend
• Ownership in the company via employee stock options
• Culture of people helping people who give first, celebrate wins together and embrace autonomy, transparency, and trust
• The opportunity to join an experienced and ambitious team passionate about solving customers’ needs and who love what they do
• Partner with a community of 2000+ developers around the world, helping them focus on possibilities vs payments

Salary range: $65k - $85k based on experience, geography and other key factors

Advice:

If you are nervous about not having the right qualifications, apply anyway! We hire people, not job roles. We look for talent that will help us push boundaries, experiment, and bring in new ideas. That means caring more about qualities than qualifications. 

One more thing:

Don’t go iron your clothes for your interview (do people still own irons?). We're all pretty casual here, so you can wear whatever you are most comfortable in.

Okay—last thing:

When you meet with us, have some concrete, tangible examples of when you’ve added value, improved something, created something, or done some fantastic, customer-centric work. We also want to learn about you as a person. If you want to know what it’s like working at Moov, check out stories from our employees.

PS:

Share our job roles with others! Wouldn’t it be nice to make new friends and bring over old friends? We think so.