Manager - Learning & Development
American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Training Manager position offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.
This training manager role requires expertise in instructional design, learning management systems, and training facilitation to create engaging, effective learning experiences that drive performance and capability across the organization. They will manage, support, and continuously improve our learning programs. The ideal candidate is not only technically proficient but also an excellent communicator—able to clearly present ideas, gather input, and influence cross-functional stakeholders to drive adoption and continuous improvement of our learning programs.
This role is critical to ensuring a seamless learning experience for colleagues at all levels and supporting the broader learning and development strategy of the organization.
Design, develop, and facilitate learning solutions that develop skills, behaviors, and knowledge for sales and account development teams.
Conduct needs assessments, job task analysis, and performance analyses to identify learning opportunities aligned with business objectives.
Develop innovative and scalable learning experiences using adult learning principles, storytelling, and experiential learning techniques.
- Apply instructional design methodologies (ADDIE, SAM, Agile) to create engaging, learner-centered content that blends digital, experiential, and instructor-led learning.
Deliver live and virtual instructor-led training (ILT/VILT) sessions for new hire onboarding, leadership development, and continuing education.
Create detailed design documents, storyboards, facilitator guides, participant materials, and assessments to ensure consistency and quality.
Leverage authoring tools (Articulate 360, Storyline, Rise, Adobe Creative Suite) to produce high-quality, interactive eLearning and blended learning programs.
Collaborate with subject matter experts (SMEs), business partners, and stakeholders to co-create learning content and ensure alignment with organizational goals.
Serve as an administrator and key stakeholder for the Learning Management System (LMS), overseeing course setup, content deployment, and reporting.
Partner with analytics teams to measure learning effectiveness, evaluate behavior change, and report business impact.
Lead projects end-to-end, from design through delivery and evaluation, managing timelines and stakeholder communications.
Stay informed on emerging learning technologies, instructional methodologies, and facilitation best practices.
- Support the evaluation and testing of AI-driven features for usability and learner engagement
3+ years of experience administering an LMS (e.g., Seismic Learning, Workday Learning, Cornerstone, Docebo, Oracle, Moodle, etc.).
Strong verbal and written communication skills with the ability to simplify complex ideas and influence without authority.
Experience working with stakeholders across various levels of an organization, from individual contributors to executives.
Analytical mindset with the ability to interpret data and make evidence-based decisions.
Strong organizational and project management skills; able to manage multiple priorities with attention to detail.
Preferred Qualifications:
Bachelor’s degree in Education, Instructional Technology, or related field.
Experience in a highly regulated industry.
Experience in corporate learning or adult education environments.
Familiarity with SCORM/xAPI content standards.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.