IMC Account Manager (6-Month, Full-Time Contractor)

ABOUT THE ROLE Vero is looking for an IMC Account Manager to join our team on a 6-month, full-time contract to drive the growth of our integrated marketing communications (IMC) business in Vietnam and across ASEAN. This is a client-facing leadership role covering account management, strategic counsel, and new business development, with a strong focus on influencer marketing, creator engagement, KOL strategy, social media, and digital campaigns. The successful candidate will bring strategic thinking, strong client management skills, and a sharp eye for emerging trends in the creator economy to deliver strong outcomes for both Vero and its clients. Key Responsibilities Client Service Own day-to-day client communication as the primary point of contact, ensuring smooth coordination between internal teams and external stakeholders. Lead client meetings, provide strategic counsel, and maintain full visibility and accountability over account activities. Build and maintain strong client relationships through proactive, value-added service and consistent quality across all touchpoints. Track and evaluate campaign performance, delivering data-driven insights and strategic recommendations for continuous improvement. Stay closely attuned to local and regional influencer, creator, and social media trends to provide clients with forward-looking recommendations. Account Management Oversee influencer and KOL relations end-to-end, from identification, outreach, and negotiation to briefing, content coordination, and performance tracking. Lead and guide junior account staff (Account Executives) in day-to-day account operations and campaign delivery. Collaborate with and direct cross-functional teams (creative, social, digital) to deliver integrated campaigns that meet KPIs and run smoothly from brief to reporting. Lead campaign planning, execution, and post-campaign analysis, ensuring all deliverables are on time, on brief, and exceed client expectations. Build and maintain a strong network of influencers, content creators, KOLs, and platform partners across relevant categories to support ongoing and future campaign needs. Manage account budgets, scopes of work, and resourcing in coordination with senior leadership. Business Development Lead or co-lead pitching and execution of client projects across influencer marketing, creator engagement, and digital/social campaigns. Develop creative, insight-driven strategies and proposals for new business opportunities. Identify growth and upsell opportunities within existing client accounts. ABOUT YOU 5–7 years of experience in account management within an IMC, PR, digital, or influencer marketing agency, including experience managing client accounts and junior staff. Proven track record managing influencer/KOL relationships and integrated, multi-channel campaigns. Strong understanding of the Vietnamese social media and creator economy landscape; regional (ASEAN) exposure is a plus. Excellent client-facing, communication, and stakeholder management skills, with the ability to provide strategic counsel to clients. Fluent in Vietnamese and English (written and spoken). Comfortable working independently and leading a team in a fast-paced, deadline-driven environment as a contractor. ABOUT VERO Vero is an award-winning strategic communications consultancy advising leading brands, corporations, and non-profits across Southeast Asia. With 250+ consultants in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam, we combine expertise across PR, digital, influence, creative, events, and government relations. We are B Corp certified, a Clean Creatives pledge signatory, and committed to work that creates real impact. Recent expansions include Vero IQ (data-driven insights), VeroXperience (brand events), and Vero Advocacy (government relations).