This role is for one of the Weekday's clients
Salary range: Rs 700000 - Rs 1600000 (ie INR 7 - 16 LPA)
Min Experience: 4+ years
Location: Bengaluru, Bhagalpur, Bihar, India, Darbhanga, Bihar, India, Sambalpur, Odisha, India, Cuttak, Pune, Nashik, Maharashtra, India, Jodhpur, Rajasthan, India, Hyderabad, Telangana, India, Dehradun, Uttarakhand, India, Asansol, West Bengal, India, Moradabad, Uttar Pradesh, India, Jaipur, Rajasthan, India
JobType: full-time
Requirements
Key Responsibilities
Store Operations
- Manage the day-to-day operations of the showroom while ensuring adherence to established SOPs and operational standards.
- Maintain high visual merchandising, cleanliness, and overall showroom presentation.
- Ensure smooth store operations with a focus on customer satisfaction and service excellence.
Sales & Business Performance
- Drive showroom sales and achieve revenue, profitability, and growth targets.
- Monitor key business metrics including conversion rates, customer retention, inventory turnover, and sales performance.
- Develop and implement local sales initiatives to maximize footfall and business growth.
- Execute promotional campaigns and support in-store marketing activities.
Financial Management
- Own the showroom P&L and ensure optimal utilization of operational budgets.
- Monitor revenue, expenses, and profitability while identifying opportunities to improve financial performance.
- Support budgeting, forecasting, and business planning activities.
Inventory & Operations Control
- Ensure accurate inventory management, stock reconciliation, and loss prevention.
- Monitor inventory movement and optimize stock levels to improve inventory turnover.
- Coordinate with supply chain and merchandising teams to maintain product availability.
Team Leadership
- Lead, motivate, and develop the showroom team to deliver exceptional customer experiences.
- Set performance goals, conduct regular performance reviews, and provide coaching and mentoring.
- Support recruitment, onboarding, employee engagement, and retention initiatives.
- Identify training needs and facilitate continuous learning and skill development.
Customer Experience
- Build strong customer relationships and ensure a premium shopping experience.
- Resolve customer concerns promptly while maintaining high service standards.
- Drive customer loyalty, repeat business, and long-term retention.
Compliance & Process Excellence
- Ensure compliance with company policies, operational procedures, and retail standards.
- Promote continuous improvement across store operations and business processes.
- Maintain accurate operational reports and business performance dashboards.
Required Qualifications
- Bachelor's degree in Business, Retail Management, Commerce, or a related field.
- Proven experience managing a retail showroom, preferably within the jewellery or luxury retail industry.
- Strong knowledge of retail operations, sales management, inventory control, and customer service.
- Experience managing store profitability and P&L.
- Excellent leadership, communication, and team management skills.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset with the ability to deliver outstanding service.
Preferred Qualifications
- Experience in jewellery retail or luxury retail.
- Strong understanding of showroom operations and visual merchandising.
- Experience planning and executing in-store marketing activities.
- Familiarity with retail POS and inventory management systems.
Must-have Skills
- Store Management
- Retail Operations
- Sales Management
- P&L Management
- Team Leadership
- Customer Relationship Management
- Inventory Management
Good-to-have Skills
- Jewellery Sales
- Luxury Retail
- Visual Merchandising
- Customer Retention
- Retail Marketing
- Business Development