Manager, Practice Operations - Full Time, Days - AMG Family Medicine and Sports Medicine - Totowa
This role supports a high-volume family medicine and sports medicine practice- Atlantic Medical Group Primary Care at Totowa- serving the Northern NJ area. We have a robust team of five clinicians, clinical, and administrative support staff. We serve patients of all ages.
Under the direction of the Senior Manager, the Manager, Practice Operations will be responsible for the operational management of physician practices to enhance our ability to deliver high quality, safe, affordable patient care within a healing culture to improve the health status of the communities we serve based on PRIDE (Professionalism, Respect, Involvement, Dignity and Excellence). The Manager, Practice Operations will assume responsibility for ensuring the cost-effective delivery of quality patient care while striving for continued improvement in operating and financial performance and remain abreast of financial and operational growth goals for the department/practice and strategize for continued improvement in operating and financial performance. In conjunction with AMG leadership, the Manager, Practice Operations plays a key role in the implementation and enforcement of the practice’s strategic plan(s).
Accountabilities:
Ensure compliance with all appropriate regulatory agencies, corporate compliance, system protocols and office procedures and communicating policy changes to appropriate staff.
Manage the staff to ensure adherence to established policies and procedures and standardize a continuous process improvement.
Provide input for the development of budget and financial goals. Gather data and write justifications for personnel, capital expenditures for equipment and supplies.
Creates action plans to ensure budget variances are appropriately identified and corrected.
Mediate or assist in the mediation of conflicts, differences and misunderstandings between and amongst patients, staff and physicians.
Identify and address performance and behavioral problems of staff; counsel and discipline according to policy.
Ensure patient, staff and physician satisfaction for all assigned sites to the highest level of excellence.
Work closely with physicians to enhance practice operations, maximize reimbursement, collections and contain costs.
Assist in the preparation, review and monitoring of annual budgets.
Assist in monitoring physician productivity for incentive compensation.
Monitor progress toward achievement of yearly operational and financial goals.
Plan for changes in resource requirements including staff, technology and space.
Work with all internal credentialing departments for smooth and accurate record keeping of all required documents and contractual relationships.
Facilitate communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members including regular staff meetings/physician meetings with Practice Administrator to discuss operational, financial and strategic initiatives.
Education:
- High School Diploma or GED required. Bachelor's degree preferred.
Qualifications/Requirements:
- Minimum three years physician practice management experience in a family medicine physician office setting
- Proven leadership and change management skills
- Effective verbal and written communication skills
- Ability to analyze patient satisfaction, financial and operational data and develop plans for improvement
- Knowledge of laws and medical terminology relating to the management and operations of physician practices
- Understanding of revenue cycle management and requirements of physician practices
- Strong analytical skills
- Ability to utilize forward thinking and anticipating future business and operational needs
- Excellent organizational and customer service skills
- Detail oriented
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint
- Epic EMR experience preferred