Field Service Engineer

All Jobs  >  Field Service Engineer Apply Field Service Engineer Hybrid Remote • STEVENSVILLE, MD Apply Description The Field Service Engineer (FSE) 1 is an entry-level engineering position responsible for providing technical field engineering support for company security and surveillance systems. This role is accessible to individuals with prior field service engineering experience, demonstrated performance as a Field Service Technician with the company, a degree in a STEM discipline, or equivalent industry experience supported by relevant certifications.FSE 1 performs field service execution activities and assumes responsibility for diagnosing system issues, performing root cause analysis, and developing corrective actions under limited oversight. This position builds upon the execution expertise of Field Service Technicians by adding engineering judgment, technical problem-solving, and ownership of technical outcomes. FSE 1 reports directly to the Field Service Lead and may receive technical direction from field service positions senior to their own. CONUS and OCONUS travel is required up to 60%.    ESSENTIAL RESPONSIBILITIESField Engineering ExecutionPerform on-site installation, configuration, maintenance, and verification of company security and surveillance systems in accordance with approved engineering documentation.Execute and oversee server rack population, equipment mounting, structured cabling, labeling, and physical system assembly as required to support engineering activities.Perform field service execution activities equivalent to those of Field Service Technicians when necessary to support mission requirements.Make engineering change decisionsDiagnosis & TroubleshootingDiagnose system-level issues related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.Perform structured troubleshooting and root cause analysis to identify technical faults, integration issues, or performance      deficiencies.Develop and implement corrective actions and field-level engineering solutions.Validate corrective actions through testing, verification, and operational checks.Technical Leadership & CoordinationProvide technical direction to Field Service Technicians during field deployments.Serve as a technical point of contact for assigned field activities and customer interactions.Coordinate with engineering, product, and program stakeholders to communicate technical findings, risks, and recommendations.Establish field service methodologies and technical procedures when existing guidance is unavailable or insufficient.Exercise engineering judgment to define execution processes for installation, troubleshooting, and maintenance activities.Ensure procedures are technically sound, safe, repeatable, and aligned with system design intent.Serve as the technical authority for newly developed field service processes until formally adopted.Documentation & ReportingProduce clear and accurate technical reports documenting system issues, root cause analysis, corrective actions, and outcomes.Ensure field service documentation, installation records, and maintenance documentation accurately reflect engineering changes and resolutions.Provide detailed technical feedback to support continuous improvement of products, procedures, and documentation.Author, validate, and standardize procedures that become the baseline for field service execution by Field Service Technicians.Draft rack elevation drawings, boundary diagrams, and connection drawings.Training & DevelopmentMaintain required certifications, safety training, and operational qualifications associated with the role.Participate in formal training and on-the-job development to gain proficiency across company product offerings within 6–12 months.Support training and development of Field Service Technicians through technical guidance, procedure generation, and mentorship.Generate...