CLOUD-NATIVE TELECOM SERVICES SPECIALIST - Bangalore VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a skilled professional to support and maintain cloud-native telecom service applications within Vodafone Network Operations. This role focuses on ensuring high availability, performance, and reliability of services deployed in VNF/CNF environments. The individual will collaborate closely with global vendors and internal development teams while contributing to service rollouts, incident resolution, and continuous operational improvement in a 24x7 service environment. ## What you’ll do * Support and maintain service applications deployed on cloud-native platforms (VNF/CNF) * Collaborate with vendors (Nokia, CelFocus, HP, ComTech) and internal teams (Fusion) to resolve operational issues * Monitor service performance proactively and ensure high availability through effective incident management * Participate in a 24x7 on-call rotation for service assurance * Manage vendor SLAs, audits, and compliance activities * Contribute to new service introduction, testing, and rollout in cloud environments * Perform root cause analysis for service issues and implement corrective actions * Document operational procedures, configurations, and troubleshooting steps * Share knowledge and provide guidance to colleagues and frontline teams Stay updated and adapt to emerging technologies such as NFV, SDN, and Cloud IMS ## Who you are * Hands-on experience with cloud-native service applications (VNF/CNF) * Strong knowledge of core voice and data networking (IMS, CS Core, EPC) * Familiarity with virtualisation and containerisation tools such as VMware, OpenStack, Kubernetes, and Docker * Understanding of telecom protocols including SIP, Diameter, SS7, SIGTRAN, and HTTP/S * Experience working in multi-vendor environments and managing vendor relationships * Proficiency in Linux operating systems and scripting (Python or Bash preferred) * Strong analytical thinking and problem-solving capabilities * Effective communication and collaboration skills * Bachelor’s degree in Telecommunications, Electronics, or Computer Engineering * 8–12 years of experience in telecom service operations (cloud-native environments preferred) * Relevant certifications in networking or cloud technologies (e.g., CCNA/CCNP, Kubernetes, VMware) are advantageous ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Opportunity to work in a global telecom environment supporting critical network services * Exposure to advanced cloud-native...