Technology Analyst - Operations (UK Remote)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Technology Analyst - Operations (UK Remote)Full-timeCompany DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.Job DescriptionHelp Build the Future of Engineering OperationsDo you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist?We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering.You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management.If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you.What You’ll Be Working OnImprove Application Health & ReliabilityYou’ll help Engineering teams answer critical questions like:Is the application healthy?Are services degrading before customers notice?What operational signals matter most?How do we reduce noise while improving visibility?You’ll work with observability and monitoring platforms to:Build dashboards and service health reportingAnalyze operational trends and performance patternsImprove alert quality and escalation logicSupport implementation of APM and telemetry capabilitiesHelp Engineering teams operationalize reliability practicesBuild Operational Processes That Engineers Actually Want to UseWe’re standing up modern Engineering Operations practices — and we want pragmatic, lightweight processes that help teams move faster, not slower.You’ll help define and improve:Incident ManagementProblem ManagementChange ManagementOperational governance practicesService reliability workflowsYou’ll also help ensure our tooling and workflows support the way Engineering teams actually work.Connect Systems, Data, and TeamsThis role sits at the intersection of:Engineering systemsOperational analyticsProcess designCross-functional collaborationYou’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization.Explore What’s NextWe’re especially interested in candidates excited about modern operational tooling and emerging technologies, including:AI-enabled operationsIntelligent workflowsAutomation opportunitiesAI agents and operational copilotsAdvanced telemetry and observability practicesWhat Success Looks LikeYou’re someone who:Creates structure in ambiguous environmentsThinks in systems, not silosUses data to drive decisionsCommunicates clearly across technical and non-technical audiencesBalances pragmatism with...