Client Services Administrator

ABOUT YOU 

We are seeking a highly organised, customer-focused professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues. You will have excellent communication skills and can confidently engage with a wide range of people, always delivering a professional and friendly service. You will be a proactive problem-solver with a continuous improvement mindset, always looking for opportunities to enhance processes, improve efficiency, and contribute to the success of the wider team.

Required skills and experience:

• Good IT literacy skills
• The ability to effectively communicate
• Excellent customer service skills
• Enhanced prioritisation skills
• Problem-solving with a continuous improvement mindset

ABOUT THE OPPORTUNITY 

To provide a Client Services Administrator role within the Business Assurance team that is responsible for coordinating the allocation of audits in the UK and Ireland but also sometimes Worldwide, including but not exclusively food, supplier management, social, technical & security audits, Inspections, ISO, Aerospace and Automotive Standards. Ensuring productive client relationships, handling coordination issues and effective delivery of audits meeting customer expectations.

Key activities:

• Coordinating the allocation of audits in the UK and Worldwide, including but not exclusively food, second party and management system audits

• Issuing certification where appropriate and doing quality checks.

• Controlling the audit team’s diary, ensuring utilisation meets expectations.

• Point of Contact to ensure queries are sent to the appropriate department on phone and by email

• Reviewing and approving Technical Applications for customer requirements

• Developing strong working relationships with Intertek offices worldwide

• Supporting the scheduling and tracking of audits to ensure completion within client requirements

• Providing proactive support to internal (sales, audit and technical teams) and external stakeholders

• Issuing renewal documents with correct pricing to clients in a timely manner

• Sending out notifications to clients relating to their next audits

• Liaising with the team regarding any delays in issuing certification and communicating effectively with the client

• Assisting with the update of client platforms

• Aid with client retention to ensure we maintain client numbers and revenue

• Collaborate with the Finance team, assisting with client queries and chasing Purchase Orders

• Assist with auditor training, locating appropriate audits for development

• Supporting the Training department administration tasks, including producing certificates, updating the website using WordPress, printing & sending out training course materials and using PowerPoint to update materials.

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues.  We are a global family that values diversity and we thrive working together with precision, pace, and passion. 

We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary/benefits 
• Development and career opportunities around the Globe 
• Working in a highly motivated team and dynamic working environment

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs.

Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.