Global Head HR Service Delivery Colleague Experience
Global Head HR Service Delivery Colleague Experience
About CSC
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East and more than 7,500 employees. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success sharing bonuses or commission plans based on individual performance. To learn more visit cscglobal.com/service/careers/.
Visit our careers site to learn more about CSC’s Diversity and Belonging Program, as well as our commitment to our clients, communities, and each other.
About the Role
The Vice President, HR Service Delivery is a senior global leadership role responsible for shaping, scaling, and modernizing the delivery of core People & Culture services across the enterprise. This role is pivotal in driving a seamless, compliant, and high-impact employee experience that supports business performance, retention, and long-term growth.
This leader translates enterprise priorities into integrated service delivery strategies and operational excellence across a complex, global organization. The role oversees critical HR and enterprise support functions including:
- Global Payroll
- Global HR Operations
- Internal Audits
- CSC Sustainability Programs
- People & Culture Project Management Office (PMO)
Communication Strategy and Execution
The VP leads globally distributed teams and ensures consistent, high-quality service delivery across regions, balancing global standards with local regulatory and cultural requirements. , By modernizing service delivery and integrating global functions, the VP will help shape a consistent, scalable, and future-ready People & Culture organization.
Key Responsibilities
Strategic Leadership & Service Delivery
- Define and execute a cohesive global HR service delivery strategy aligned to enterprise and business unit priorities.
- Lead the transformation toward a modern, scalable, and digital-first service delivery model (e.g., shared services, automation, AI-enabled processes).
- Ensure delivery excellence across all services with a focus on on-time, compliant, and high-quality outcomes.
- Embed continuous improvement methodologies to drive efficiency, cost optimization, and employee satisfaction.
Functional Leadership
Provide executive oversight and strategic direction for global functions:
- Payroll: Ensure accurate, timely, and compliant payroll operations across all jurisdictions.
- Sustainability Programs: Advance CSC’s sustainability strategy by embedding ESG principles into people practices and operations.
- People & Culture PMO and Communications: Drive disciplined execution of HR initiatives and enterprise-wide change programs
- Communication Strategy & Execution: Ensure clear and impactful internal communications.
- Global Facilities Management: Oversee global workplace strategy, ensuring safe, efficient, and future-ready environments that support CSC culture and employee experience.
Operational Excellence & Governance
- Establish and monitor KPIs and SLAs to measure performance, including timeliness, compliance, service quality, and cost effectiveness.
- Ensure global compliance with regulatory requirements, internal controls, and governance frameworks.
- Build on current reporting and analytics capabilities to track service performance and inform decision-making.
- Drive risk mitigation strategies across all operational areas.
People Leadership
- Lead, develop, and inspire high-performing, globally dispersed teams.
- Foster a culture of accountability, collaboration, and innovation.
- Build leadership capability within teams through coaching, succession planning, and talent development.
- Manage complex, matrixed relationships across geographies and business units.
Stakeholder Engagement & Influence
- Influence decision-making through data-driven insights, business acumen, and strong executive presence.
- Partner cross-functionally (Finance, IT, Legal, Operations) to ensure integrated service delivery.
- Effectively communicate the business value of HR services by linking performance outcomes to business results.
Transformation & Innovation
- Champion modernization of HR service delivery through technology, automation, and process redesign.
- Leverage workforce data, employee feedback, and external benchmarks to continuously evolve services.
- Stay ahead of global workforce trends to ensure competitive and future-ready practices.
- Incorporate AI and digital tools to enhance efficiency and user experience.
Success Measures
Success in this role will be measured through:
- Achievement of defined KPIs and SLAs
- On-time and compliant delivery of services globally
- Demonstrated improvements in employee experience and service satisfaction
- Strength of stakeholder influence and executive partnerships
- Effectiveness in problem solving and navigating complexity
- Progress in modernizing and digitizing HR service delivery
- Measurable operational efficiencies and cost optimization
Qualifications & Experience
- 15+ years of progressive HR leadership experience, including significant experience in global HR operations or service delivery roles.
- Proven track record leading large-scale, global service delivery or shared services organizations.
- Deep expertise in multiple areas: payroll, HR operations, PMO, and facilities.
- Experience working with executive leadership teams and influencing enterprise strategy.
Demonstrated success leading geographically dispersed teams in complex, matrixed environments.
Key Capabilities
- Strategic Thinking & Execution: Ability to translate vision into actionable plans with measurable outcomes
- Operational Excellence: Strong focus on process discipline, governance, automation, and performance management
- Influence & Communication: Exceptional executive presence and stakeholder engagement skills
- Analytical & Data-Driven: Ability to synthesize data into insights and action
- Change Leadership: Proven ability to lead transformation and modernization initiatives
- Global Mindset: Experience balancing global consistency with local market needs
- Problem Solving: Strong critical thinking and decision-making capabilities
Preferred Experience
- Experience embedding sustainability and ESG initiatives into HR or enterprise operations
- Familiarity with AI-enabled HR technologies and digital transformation initiatives
- Human Resource Business Partnerexperience
- Experience in professional services or global, highly regulated environments