Application Tech Support Practitioner
HyderabadFull-timePosted Jul 24, 2026
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Azure PaaS
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client concerns and applies thorough understanding of the product to develop effective solutions, ensuring client satisfaction and system reliability throughout daily interactions and support activities.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve team processes and workflows to enhance overall efficiency.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate cross-functional communication to align project goals and deliverables.
- Monitor system performance and proactively address potential issues to minimize downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure PaaS.
- Experience with cloud service management and deployment within Microsoft Azure environments.
- Strong troubleshooting skills related to platform-as-a-service components and integrations.
- Ability to analyze system logs and metrics to identify root causes of application issues.
- Familiarity with automation and scripting tools to streamline support tasks and incident resolution.
- Knowledge of security best practices and compliance requirements within cloud platforms.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Microsoft Azure PaaS.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Azure PaaS
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client concerns and applies thorough understanding of the product to develop effective solutions, ensuring client satisfaction and system reliability throughout daily interactions and support activities.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve team processes and workflows to enhance overall efficiency.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate cross-functional communication to align project goals and deliverables.
- Monitor system performance and proactively address potential issues to minimize downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Azure PaaS.
- Experience with cloud service management and deployment within Microsoft Azure environments.
- Strong troubleshooting skills related to platform-as-a-service components and integrations.
- Ability to analyze system logs and metrics to identify root causes of application issues.
- Familiarity with automation and scripting tools to streamline support tasks and incident resolution.
- Knowledge of security best practices and compliance requirements within cloud platforms.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Microsoft Azure PaaS.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.