Patient Service Coordinator/CMA (Pediatric General Administration)

School of Medicine Pediatric General Administration is seeking a Patient Service Coordinator/CMA (PSC/CMA) to offer friendly, courteous, and confidential assistance to patients ensuring that the patient and their family have positive experiences while seeking care at all Johns Hopkins Pediatric Specialty Network clinics. The PSC/MA will maintain accurate information on each patient both geographical and clinical to facilitate the patient encounter. This role reports to the Network Supervisors and Ambulatory Service Manager who are responsible for administrative/clinical supervision, staff development, orientation to the areas of policy and procedures. Specific Duties & Responsibilities Patient Service Coordinator * Verify and correct any missing or incorrect registration information including but not limited to address change, primary phone number update, insurance change, guarantor information, primary contact information, primary care provider. * Collect time of service payments, issue receipts, and electronically close out cash drawer in electronic system at end of day. * Assist with basic insurance and third-party queries. * Guide patients to the appropriate resources for billing concerns, or financial assistance with bills. * Call to obtain missing labs, imaging reports, growth charts, and other needed information for day of appointment, stressing importance of receiving timely due to patient being in office with provider. * Scan all lab results, imaging report, in clinic testing results and EKG’s into the patient chart as appropriate. * Print lab/imaging orders and direct patient to local resources for testing upon request * Relay information to patients regarding preparation for laboratory tests and examinations. * Print After Visit summaries and referrals for other services upon request. * Assist patients or family members in the completion of forms to include, but not limited to Medical Information Releases, provider information on FMLA and School Medication Administration forms. * If a patient is being sent directly to hospital print patient demographics to send with patient and or transport as needed. * Based on provider preference phone patients to check availability to adjust appointment time, earlier/later to close gaps in provider schedule if acceptable to patient. * Coordinate visits either within the department or between several departments, based on provider instructions, to ensure proper and complete care. * Schedule patients for medical consultations across all Johns Hopkins Pediatrics to include, but not limited other network sites, and downtown based on the patient geographical location preference, using computerized systems. * Telephone patients to obtain accurate pre-registration information and confirm appointment when requested. * Manage incoming and outgoing fax documents and scan to patient chart as appropriate * Prepare and print daily schedules and labels by department as needed. * Maintain inventory of all office supplies, registration forms, Hopkins privacy forms, etc. monthly. * Work with IT help desks, general and EPIC, for issues regarding computers and software. * Work with building management, if applicable, regarding issues with space and environment. * Report to Supervisor and Manager deficiencies reported during routine Infectious Disease and Environment of Care Rounds. Correct and close out simple deficiencies, work with building management/maintenance to correct deficiencies perceived to be their responsibility. At the discretion of the manager, work with local contractors to obtain bids for deficiency corrections not covered by other means. * Clean/Sanitize waiting room furniture at end of day. * Inform patient of possible survey and encourage to complete. * Complete/Perform Any and all other duties as assigned. Certified Medical Assistant * Verify name and patient date of birth DOB. * Preform hand hygiene when entering and exiting a room...