Director of Member Experience | Full-Time | The Baylor Club

Welcome page Returning Candidate? Log back in! Director of Member Experience | Full-Time | The Baylor Club Location US-TX-Waco Job Post Information* : Posted Date 1 day ago(7/20/2026 9:15 AM) Job ID 2026-32845 Location Name The Baylor Club Category Guest Services Type Regular Full-Time Location : Location US-TX-Waco Job Post Information* : External Company Name Oak View Group Job Post Information* : External Company URL https://www.oakviewgroup.com/ Location : Postal Code 76704 Location : Address 1001 S M.L.K. Jr Blvd Job Post Information* : Post End Date 10/16/2026 Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.  Position Summary The Director of Member Experience plays a pivotal leadership role in shaping and delivering the culture, community, and engagement that define the Club experience. This position is responsible for developing and executing strategies that drive member satisfaction, deepen relationships, and foster long-term retention through thoughtful programming, personalized service, and consistent communication. Reporting directly to the General Manager, the Member Experience Director oversees all aspects of the member journey—from onboarding and engagement to retention and member intelligence. The role leads the Member Experience team and collaborates across departments to ensure every touchpoint reflects the Club’s standards of hospitality, service, and community. This position manages a team of 2–4 Member Experience professionals and works closely with operations, sales, food & beverage, and marketing teams to deliver exceptional member programming and experiences. This role pays an annual salary of $65,000-$72,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until October 16, 2026. About the Venue In 2014, leaders from Baylor University and the Waco community came together to form a new private club for Baylor alumni and staff, as well as the general Waco professional, civic, and social community. Baylor Club is unique because it’s one of the few private clubs in the nation located on a university campus. As a member of the Baylor University and Waco communities, Baylor Club is proud to be part of the rich heritage and tradition of Baylor University. From the Club’s floor-to-ceiling windows, members and their guests enjoy panoramic views of McLane Stadium and downtown Waco over the Brazos River. Responsibilities Club Programming & ExperiencesDevelop and lead the Club’s annual programming strategy to deliver engaging, relevant, and high-quality experiences that reflect the interests of the membership and the identity of the Club.Oversee the planning and execution of all member events, experiences, and signature programming.Design events that appeal to multiple member segments and encourage community connection.Incorporate member and committee feedback into programming development.Partner with culinary, operations, and sales teams to deliver polished, memorable experiences.Member CommunicationsCreate and manage a comprehensive member communication strategy that strengthens engagement and promotes club programming, benefits, and initiatives.Manage multi-channel communications, including newsletters, email campaigns, digital platforms, and in-club messaging.Ensure consistent brand voice and storytelling across all member touchpoints.Maintain communication calendars and campaign...