Overview

Deal Desk Analyst

Remote | Poland

About the Role

The Deal Desk Analyst is responsible for the management and execution of all quote-to-cash activities. This includes a comprehensive understanding of Hyland's product lines, the ability to analyze deal structures, and the expertise to lead them through to execution. This role combines operational precision, cross-functional collaboration, and a customer-first mindset to drive sales efficiency and profitability.

Your Role Responsibilities? Here's What You'll Do.

• Manage all quote-to-cash activities within an assigned vertical, applying deal structure expertise to ensure deals are processed efficiently and structured to maximize sales and profitability.
• Serve as a trusted advisor to the Deal Advisory Analyst on deal structure and quoting for standard contracts, while communicating with multiple departments to review and escalate routine issues.
• Review all contractual terms and conditions to verify compliance with internal policies and corporate initiatives, clearly communicating accounting, audit guidelines, and exception management to sales and sales leadership.
• Work closely with key stakeholders to drive assigned contracts and quotes to completion, facilitating timely and seamless handoffs to customer operations with all required documentation.
• Review, investigate, and resolve operational questions and issues for account managers and clients, collaborating with IT to troubleshoot data transmission issues and implement process changes as needed.
• Participate in UAT testing, consistently meet predetermined SLAs, and contribute to process improvements that drive operational consistency and efficiency across the team.

Role Essentials

• Proven experience as a Deal Desk Analyst with a strong understanding of quote-to-cash processes and deal structures.
• Experience in software sales or contract negotiation within the software industry.
• Strong analytical, critical thinking, and problem-solving skills with the ability to manage projects independently to completion.
• Excellent oral and written communication skills with the ability to engage across departments with professionalism, discretion, and tact.
• Solid knowledge of revenue recognition guidelines and a foundational understanding of software functionality and licensing strategies.

What We'd Like to See

• Demonstrated ability to thrive in a fast-paced, deadline-driven environment with strong follow-through and a customer-service-oriented approach.
• Strong organizational and time management skills with the ability to handle multiple priorities simultaneously.
• Proven ability to build rapport, gain the trust of stakeholders, and drive consensus across cross-functional teams.
• Experience handling confidential and sensitive information with a high level of integrity and discretion.
• Familiarity with CRM or CPQ platforms and a willingness to continuously expand knowledge of Hyland's product suite and licensing strategies.

Pay Transparency

10,500 – 11,500 PLN gross monthly (employment contract / umowa o pracę)

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

© Hyland. All rights reserved.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.