Concierge - Full Time
When you work at The Arlington, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!
The Arlington of Naples is recruiting for a hospitality focused Concierge to join our team! This position provides front desk customer service to residents and visitors.
Full time, Monday - Friday, 8:00am - 4:00pm
Starting at $18/hr. - commensurate with fine culinary experience.
Here are a few of the daily responsibilities of a Concierge:
- Greets visitors to the community in a prompt and gracious manner. Determine the purpose of the visit, contact the appropriate party, and makes the visitor comfortable while they wait.
- Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.
- Manages incoming and outbound mail. Accepts and logs packages.
- Accepts and communicates transportation requests and follows up to ensure that they are fulfilled.
- Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.
Here are a few of the qualifications we need you to have:
- Must have excellent verbal skills and communication abilities.
- Ability to work effectively within a team-based environment.
- Must have excellent computer skills.
- Ability to efficiently operate telephone system.
- Ability to work flexible hours including weekends and evenings.
- Ability to handle stressful situations while maintaining a calm, efficient demeanor.
- Efficient multitasking and organizational skills
- Attention to detail
- Discretion
- Customer service skills
- Research skills
- Problem-solving skills
- Vendor relations skills
HOSPITALITY FOCUS: The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
- We greet residents, employees and guests warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We strive to anticipate resident, employee and guest needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We embrace and value our differences.
- We make residents, employees and guests feel important.
- We ask “Is there anything else I can do for you?”
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to details.
Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status.
Background Screening Requirement: This position requires background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!
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