Product Application and Services Specialist

Job Title

Product Application and Services Specialist

Country

Ghana

About Us

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries.

Our Core Values

At Sandvik, we believe in four guiding principles that shape everything we do:

• Customer Focus: We are agile, decentralized, and make decisions close to customers.
• Curiosity: We are technology leaders through innovation.
• Responsibility: We are ethical and compliant, dedicated to health, safety, and sustainability.
• Winning Together: We establish market leadership through empowered people, strong performance management, and continuous improvements.

Our commitment to Environment, Health & Safety

Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Why Sandvik?

Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence.

We support your growth through continuous learning, leadership development, and a strong focus on work–life balance—ensuring you have every opportunity to thrive.

About The Role

We are seeking a proactive Product Application and Services Specialist to support the Simandou Project in Guinea. The successful candidate will drive product application and customer service activities, identify new service opportunities, conduct trials and quality audits, promote carbide recycling initiatives, and provide technical coaching to less experienced team members. The role will also be responsible for implementing site-level initiatives to sustain and grow the business through technical expertise, service excellence, and customer support.

Key Responsibilities Include

• Assisting customers and the sales team with troubleshooting and process improvement initiatives.
• Delivering training to internal and external users and developing training materials.
• Testing and validating R&D rock tool designs for mining applications.
• Collaborating with Product Line Development teams to improve product performance and develop new technologies.
• Providing on-site technical consulting to optimize drilling operations and improve customer outcomes.
• Preparing technical reports and managing field tools and equipment.
• Developing technical documentation and support tools for frontline teams.
• Sharing product knowledge across the business by serving as a subject matter expert in the assigned area.
• Taking ownership of assigned customer contracts and driving implementation and execution activities to deliver customer value in line with established KPIs.
• Supporting field trials, tool selection, customer audits, and technical recommendations.
• Identifying improvement opportunities and driving customer satisfaction and brand loyalty across Rock Tools products and services.
• Executing assigned TSSR-related tasks and supporting the professional development of team members as required.
• Undertaking local and international travel as required for business needs, customer site engagements, and collaboration with key stakeholders as part of multidisciplinary teams driving business growth.

Qualification & Competencies

• Undergraduate Mining/Mechanical Engineer/Earth Sciences and/or Trade Experience.
• Excellent communication skills, practical experience in the field, strong analytical abilities, and familiarity with contracts and customer support and production processes in both mining and construction.
• Organized work methods and keen insight into what customers value.
• Comprehensive knowledge of product manufacturing processes.

Reporting Relationship

Project Manager

Why You’ll Love Working with Us

At Sandvik, we’re invested in more than just your day-to-day responsibilities—we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to:

• Great Pay & Benefits: We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more.
• Work-Life Balance: We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family.
• A Supportive, Collaborative Team: At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member.
• Growth Opportunities: We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.

Our Commitment to Diversity and Inclusion

At Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply.

We are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion—we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here.

Application 

For immediate consideration, please apply to the Product Application & Services Specialist position before August 13, 2026, on the Sandvik intranet, Job ID: R0095306

We thank you for your application. Please note that only shortlisted candidates will be contacted for interviews.

Hiring Location

Pakyi - Kumasi