Air Logistics Healthcare Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Are you passionate about logistics, customer service, and ensuring critical healthcare shipments move seamlessly across the globe? Join Kuehne+Nagel as an Air Logistics Healthcare Operational Care Specialist, where you will play a vital role in coordinating time-sensitive healthcare shipments, ensuring compliance with industry regulations, and delivering exceptional operational excellence. As part of our HealthChain team, you will collaborate with customers, carriers, and internal stakeholders to provide reliable, compliant, and efficient transportation solutions. 

How you create impact

• Coordinate and manage healthcare air freight shipments accurately, efficiently, and within customer-defined transit time requirements.
• Monitor shipments proactively, manage deviations, and ensure timely and accurate updates in operational and financial systems.
• Collaborate with carriers, suppliers, gateways, warehouses, customs teams, and customer care teams to ensure seamless shipment execution.
• Ensure compliance with healthcare, GxP, airfreight, and regulatory requirements while using approved suppliers and partners.
• Support continuous improvement initiatives by identifying process enhancements, optimizing costs, and maximizing system utilization and automation.
• Support customer onboarding and account implementation activities while managing operational exceptions, investigations, and corrective actions when required. 

What we would like you to bring

• Previous experience in Air Logistics, Freight Forwarding, Logistics, Pharmaceutical, or Healthcare environments is preferred.
• Strong knowledge of air freight operations and supply chain processes.  
• Excellent analytical, organizational, problem-solving, and time management skills.  
• Ability to work effectively in a fast-paced environment while maintaining a high level of accuracy and attention to detail.  
• Strong teamwork, communication, and stakeholder management skills, with a customer-focused and service-oriented mindset.
• Knowledge of Healthcare industry requirements and GxP standards is an advantage. 

What's in it for you

• The opportunity to work with one of the world's leading logistics providers in the growing healthcare logistics sector.
• A collaborative and international working environment with exposure to global healthcare supply chains.
• Structured training programs and ongoing professional development within the KN HealthChain network.
• Career growth opportunities across Air Logistics and Healthcare Logistics functions.
• A culture focused on innovation, operational excellence, and continuous improvement.
• Competitive compensation and benefits package, along with the opportunity to make a meaningful impact in the delivery of healthcare products worldwide. 

Join Kuehne+Nagel and help ensure that critical healthcare shipments reach patients safely, compliantly, and on time.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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