- Manage outbound and inbound calls for customers with existing complaints or service issues
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts
- Manage outbound and inbound calls for customers with existing complaints or service issues
- Review and understand assigned complaint tickets before contacting customers
- Provide clear updates, resolution status, and next steps to customers
Graduate 0 - 4 Years