Jewellery Operation Executive

Jewellery Operation Executive LocationMumbaiEmployment TypeFull timeLocation TypeHybridDepartmentJewelleryTitle: Jewellery Operations Executive Reporting: Operations Manager, JewelleryLocation: Mumbai, IndiaWork Mode: Onsite / HybridExperience: 3+ yearsAbout the RoleWe are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery.Your north star: driving precise, timely, and scalable order execution across the entire lifecycle.Key ResponsibilitiesQuotation & Pre-Sales Execution• Calculate and share accurate customer quotations within defined TATs• Ensure speed and responsiveness, as this directly impacts conversion ratesOrder Creation & CAD Management• Raise CAD requests and purchase orders with manufacturers• Review and approve CAD files, ensuring alignment with customer requirements before production• Identify and flag discrepancies or potential issues early to avoid rework• Organise and maintain all CAD files systematically for easy access and traceability• Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delaysOrder Tracking & Coordination• Manage end-to-end order timelines, from confirmation to delivery• Coordinate closely with manufacturers, QC teams, and logistics partners• Follow up on key production milestones to ensure timelines are metException Handling & Problem Solving • Manage remakes, repairs, resizing, and order modifications• Handle customer escalations with a solution-oriented approach• Resolve issues proactively to minimise delays and impactSystems & Data Accuracy• Maintain accurate, real-time updates across all systems and trackers• Ensure complete visibility of order status at every stageProcess Improvement• Identify gaps, inefficiencies, and recurring issues• Suggest and implement process improvements to drive scalability and efficiencyWhat We’re Looking For• 3+ years of experience in operations, preferably in a high-volume or fast-paced environment• Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease• Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions• Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics• Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments• Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.• Strong interest in jewellery and the luxury goods industry• Ability to think critically and learn quickly in a fast-paced environment• Comfortable working with technology, tools, and data on a daily basis• Clear and confident communication skills (written and verbal)• Highly organised and detail-oriented, with the ability to manage multiple priorities• Proactive mindset with strong ownership of tasks and outcomesWho Should ApplyWe’re looking for individuals who bring both mindset and curiosity:• Passionate about the jewellery / diamond / luxury goods industry• Tech-forward and process-oriented• Thrive in a fast-moving, detail-driven environment• Eager to learn, take ownership, and grow within operationsWhat Success Looks Like• Orders move smoothly with minimal delays or errors• Customers have a clear, reliable, and positive experience• Operations become more efficient and scalable over time• Issues are anticipated and solved proactively, not reactivelyApply for this Job