Client Success Associate
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.
CLA is seeking a Client Success Associate.
This role assists with the optimization of the client experience lifecycle . They help facilitate the development of digital software client relationships in order to promote loyalty, retention, and drive up the Net Promoter Score (NPS).
Essential Job Functions
The below functions reflect the general details of the essential work activities and accountabilities of this position and are not all inclusive. Other activities may be assigned.
Essential Job Functions
•Assist with the sales-to-services transition and overall client onboarding deliverables.
•Work alongside the project implementation teams to drive software product adoption.
•Help moderate and resolve with any client escalations that may arise.
•Facilitate client seamless transition to post implementation.
•Coordinate with scoping and service teams for post implementation activities.
•Identify referenceable clients and possible case studies.
•Assist with client transfer management.
•Help promote and identify other seamless CLA services to clients.
•May assist with client subscription and support renewals, existing client marketing activities, and post implementation billing management.
Requirements
Experience
relevant experience required.
Experience with software account management, leading teams, and managing clients preferred.
Education
Bachelor's degree required (Combination of related experience, education, and training may be accepted in lieu of degree).
Degree in Accounting, Business, Communications, Public Relations, or Marketing preferred.
Technical Competencies
Proficiency in Microsoft Outlook and Office products (Word, Excel, Teams, PowerPoint, etc.)
Travel Requirements
This position requires frequent local travel to/from client sites and may require occasional non-local or overnight travel for client visits, training, meetings and/or other business-related purposes.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Wellness at CLA
To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
To view a complete list of benefits, click here.