Team Leader VIP

Team Leader VIPCrawleyOperations – Authentication & Quality Control /Permanent contract /On-siteapply for this jobVestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh, and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are seeking a highly organized and motivated individual to lead our Consignment / VIP Team at our Crawley warehouse. This is a full-time position. The standard work week is Monday to Friday, with hours from 09:00 to 17:30. Flexibility may be required during peak periods. About the Role The Consignment / VIP Team Leader is responsible for overseeing the daily operations of the Consignment and VIP warehouse team. This role requires a blend of leadership, operational efficiency, and exceptional management skills gained within a warehouse environment, with a strong focus on high-value and exclusive inventory. The team leader ensures the seamless processing of consigned items, provides an elevated service experience for our VIP clientele, and holds regular meetings with internal business stakeholders to relay productivity feedback. What you will do Team Leadership and Management Lead, mentor, and motivate a team of Copywriters , Photographers and a Logistician. Conduct regular one-on-one meetings, performance reviews, and training sessions for team members. Schedule team coverage to ensure all operational demands and client needs are met efficiently. Foster a collaborative and high-performance team culture. Consignment Operations Oversee the end-to-end consignment process, from initial intake and authentication to pricing, photography, and listing. Ensure accurate and timely data entry for all consigned inventory. Manage communication with Business Team regarding the items in the flow VIP Client Service Act as the primary point of escalation for KAM  inquiries and issues. Develop and implement service standards that exceed the expectations of high-net-worth and VIP clients. Process Improvement and Compliance Identify opportunities to streamline and improve consignment and VIP service workflows. Develop and update Standard Operating Procedures (SOPs) to ensure consistency and compliance. Ensure strict adherence to company policies, legal requirements, and security protocols related to high-value goods. Prepare and present regular reports on team performance, consignment volume, and VIP service metrics to senior management. Who you are Required Experience Minimum of 3 years of experience in a leadership or supervisory role, preferably within a warehouse environment  Proven experience managing high-value inventory and managing internal customer . Demonstrated success in process optimization and team development. Skills and Competencies Exceptional leadership and team-building skills. Superior written and verbal communication, with an emphasis on professional correspondence and negotiation. Strong organizational and problem-solving abilities. A keen eye for detail and commitment to accuracy Organize and lead regular stakeholder sessions to communicate team output and efficiency insights. What we offer 🎁A meaningful job with an impact on the way people consume fashion and promote sustainabilityThe opportunity to do career-defining work in a fast-growing French-born scale upThe possibility to work as part of a globally diverse team with more than 50 nationalities Two days to help Project - reinforcing your activist journey and volunteer for an associationSignificant investment in...