Manager, Key Account Management

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Manager, Key Account ManagementFull-timeCompany Description"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!  We are looking for a highly-driven and motivated Key Account Manager to join our fun, professional and dedicated Account Management team based here in Hong Kong. Our Commercial Department oversees the end-to-end restaurant partners’ operations and businesses, from partners identification & signing to onboarding & account management, as well as new venture developments. If you are a food lover, join us now to make a direct impact and contribute to large-scale success! Job DescriptionKnow more about the TeamOur Account Management team operates under the Commercial Department, which is responsible for relationship management and strategic business planning, such as tailor-made branding and marketing campaigns, with the aim of growing the accounts’ portfolios in order to achieve their business goals!Roles and Responsibilities Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessaryRegular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenanceCommunicate clearly the progress of monthly/quarterly initiativesForecast and track key account metricsInteract closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor serviceEnsure timely and successful delivery of our solutions according to partner restaurants’ needs and objectivesCoordinate all organizational project matters and manage all daily project management issuesTo liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needsQualificationsQualifications and RequirementsAt least 3 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skillsAbility to analyse and draw inference from dataExperience in delivering client-focused solutions based on partner restaurants’ needsDetail-oriented with proven ability to manage multiple projects at a timeDemonstrate ability to communicate, present and influence credibly and effectively at all levels of the organizationProficiency in both English and Cantonese, fluency in Mandarin would be a plusKnowledge in Chinese Word Processing is mandatoryKnowledge in the use of Salesforce preferred Additional InformationWhat We OfferOpportunity to take on responsibility from day 1 and have a direct impact on our business & all our customersA vibrant and international team with diverse backgroundSteep learning curve in e-commerce & entrepreneurshipLearning & development programs and skills trainingsFlexible working hours and agile company with a flat hierarchical structureMonthly staff allowance, and corporate discounts including at restaurants, gyms and many moreFree pandapro - Access to special delivery and dine-in offersAgile office environment with a fully-stocked beverage fridge and self-serve beerUnlimited paid leave policyBy clicking the link above or any third-party...