Advisory Solution Consultant, Malaysia

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Advisory Solution Consultant, MalaysiaFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionJob Summary We are looking for a seasoned Advisory Solution Consultant to join the ROSEAN Solution Consulting team, covering Malaysia, Indonesia, Philippines, and Thailand. This is a senior individual contributor role for someone who thrives at the intersection of AI strategy, data architecture, and enterprise digital transformation — and can translate that expertise into compelling, customer-facing solutions. The ideal candidate is a data-first technologist and trusted advisor with deep hands-on experience designing end-to-end AI and data solutions for complex enterprise environments. ServiceNow platform knowledge is valued, but what matters most is your ability to understand a customer's data landscape, architect intelligent workflows, and connect AI capabilities to tangible business outcomes. You will partner with Account Executives across the ROSEAN patch to lead strategic pursuits, run discovery and value engagements, and shape how customers think about AI-driven transformation. Key Responsibilities 1. AI & Data Advisory Serve as the primary AI and data subject matter expert for strategic accounts across the ROSEAN territory. Guide customers through the transition from fragmented data environments to unified, AI-ready architectures — covering data ingestion, quality, governance, and model integration. Advise on AI strategy including agentic AI, large language model (LLM) integration, retrieval-augmented generation (RAG), vector embeddings, and structured vs. unstructured data use cases. Help customers understand how data quality, lineage, and governance directly influence the effectiveness of AI outcomes — and design solutions that address this dependency. Articulate the distinction between AI as a point tool versus AI embedded in enterprise workflows, and position accordingly. 2. End-to-End Solution Design Lead the design of scalable, enterprise-grade solution architectures that span data ingestion, AI processing, workflow automation, and experience layers. Define integration patterns between source systems (ERP, CRM, ITSM, cloud platforms) and AI/workflow layers using APIs, event streams, and data pipelines. Conduct solution workshops, architecture reviews, and proof-of-concept engagements with C-level and technical stakeholders. Own the technical narrative from discovery through to proposal — ensuring coherence between customer pain points, solution architecture, and business value. 3. Presales & Customer Engagement Partner with Account Executives across Malaysia, Indonesia, Philippines, and Thailand to qualify, progress, and close strategic opportunities. Deliver executive-level presentations and solution demonstrations that connect AI and data capabilities to the customer's specific business outcomes. Respond to RFPs and RFIs with tailored architectural proposals and value narratives. Run structured discovery and value engineering engagements to build a compelling business case grounded in the customer's data. 4. Thought Leadership & Strategy Represent ServiceNow as an AI and data thought leader in customer briefings, industry forums, and partner events...