Sr Customer Service Representative
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
About the Role
At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide.
As an Sr. Customer Service Representative, you will play a key role in supporting customers and sales teams across the European region. Acting as a central point of coordination, you will manage quotations, process customer orders, maintain customer master data, and ensure smooth order fulfilment through close collaboration with multiple internal stakeholders.
This role combines order management, sales support, stakeholder coordination, and operational excellence in a dynamic international environment. It is ideal for someone who enjoys working with complex processes, maintaining high levels of accuracy, and driving issues through to resolution.
Why Join Our Team?
You'll be joining a young, collaborative, and growing team where new colleagues are supported from day one. The team works closely together, values open communication, and actively contributes to process improvements and operational excellence initiatives.
This role offers exposure to multiple business functions, international stakeholders, and complex order management processes, while providing opportunities for continuous learning and long-term career development.
What You'll Do
Manage customer orders throughout the order lifecycle, ensuring accuracy and timely processing
Support quotation activities and coordinate with Sales Account Managers and other internal stakeholders
Maintain customer master data and ensure high levels of data quality
Monitor order progress and proactively follow up on open actions and exceptions
Support invoicing-related activities and order fulfilment processes
Investigate and resolve order-related issues and escalations
Collaborate with Sales, Operations, Manufacturing, and other internal teams to ensure smooth order execution
Maintain accurate documentation and system records
Support process improvement and operational excellence initiatives
What We're Looking For
Fluent English is a must,
additional European language knowledge is nice to have.
Ideally minimum 2 years of professional experience in customer service, customer operations, order management, sales support, logistics, or a related environment
Previous exposure to ERP systems or operational platforms
Strong attention to detail and commitment to accuracy
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and follow complex processes
Strong problem-solving and organizational skills
Proactive mindset and willingness to continuously learn and improve
Nice to Have
SAP experience
Salesforce experience
Experience in multinational or shared service environments
What We Offer
Competitive compensation package and annual performance bonus
Hybrid working model
Structured onboarding and training
Exposure to SAP and other business systems
Internal career development opportunities
Language development opportunities
Participation in process improvement and automation initiatives
Modern office environment and comprehensive benefits package
Ready to Make an Impact?
Join a team where your expertise helps ensure the smooth execution of critical business processes that support scientific innovation around the world.
If you're looking for a role where you can develop your operational expertise, work with international stakeholders, and grow your career within a global organization, we'd love to hear from you.