Service Now - Developer

We are excited to introduce an exceptional opportunity for an experienced ServiceNow – Developer to join Downer's Enterprise Service Management Platforms team.

Reporting to the Head of Enterprise Service Management Platforms, this role is responsible for designing, building, configuring and supporting solutions across the ServiceNow platform. You will transform business requirements into scalable, high-quality and maintainable platform capabilities, including workflows, integrations, scoped applications and enterprise service solutions.

Operating within a product-led DevOps model, you will work across a diverse portfolio of projects and initiatives, partnering closely with Business Analysts, ServiceNow Architects, Configuration Management and business stakeholders. Consistent with our "you build it, you run it" approach, you'll retain end-to-end ownership of the solutions you deliver, from development and deployment through to support and continuous improvement.

This is an exciting opportunity to contribute to enterprise-wide digital transformation initiatives while working with modern ServiceNow technologies and best-practice development frameworks.

This position can be based in North Ryde (Sydney) or Milton (Brisbane).

About the Role

In this role you will:

• Design, build, configure and support ServiceNow solutions including workflows, business rules, integrations, scoped applications and user interfaces.
• Translate business requirements into well-architected, scalable and maintainable platform capabilities aligned with enterprise standards.
• Build and maintain integrations between ServiceNow and other enterprise systems using REST and SOAP technologies.
• Work across a variety of projects and initiatives delivering enhancements and new capabilities across the ServiceNow platform.
• Apply development best practice including automation, version control, testing and CI/CD principles.
• Collaborate with Business Analysts, Architects and Configuration Management specialists to deliver quality outcomes.
• Support solution deployment, production support, incident resolution and ongoing optimisation.
• Contribute to platform standards, reusable components and continuous improvement initiatives.
• Provide technical expertise and guidance to support ServiceNow platform maturity and capability uplift.

This is a hands-on technical role where you will have the opportunity to influence platform direction while delivering solutions that support critical business services across the organisation.

Our Ideal Candidate

You are a passionate ServiceNow developer who enjoys solving complex business challenges through technology. You have strong technical capability, thrive in collaborative environments and take ownership of delivering high-quality solutions from concept through to support.

What You Will Bring

• Bachelor's degree in information technology, Computer Science, Software Engineering or related discipline, or equivalent experience.
• ServiceNow certifications such as CSA, CAD or equivalent are highly regarded.
• Demonstrated experience developing and configuring solutions on the ServiceNow platform as well as Kofax, K2 and Azure DevOps.
• Strong hands-on skills across workflows, business rules, script includes client scripts, integrations and scoped applications.
• Experience designing and supporting integrations between ServiceNow and enterprise applications.
• Solid understanding of ServiceNow architecture, data models and development best practices.
• Experience working within Agile, DevOps or product-led delivery environments.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder engagement capabilities.
• Commitment to quality, continuous improvement and technical excellence.

Benefits Of Working with Downer

• Work with an ASX listed company, working with market leaders.
• Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning: 
  • Professional development programs 
    • Access to professional memberships and industry networks
• Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs: 
  • Flexible work arrangements 
    • Parental leave
    • Employee Assistance Program
    • Programs promoting diversity and inclusion
• A range of Corporate Benefits, including:  
  • Discounted services (car hires, hotels, insurance, retail stores, gyms) 

Why Downer?

As a trusted name in infrastructure, transport, facilities management, and construction, Downer is committed to delivering projects that create a lasting, positive legacy. We’re committed to building a team that reflects the diverse communities we serve, and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals.  

Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.