Technical Support Engineer

Back to jobsTechnical Support EngineerCape TownApplyMeet Ozow:   Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   More about this Ozow fantastic position  Many support queries are of a technical nature and therefore as an Ozow Technical Support Engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.   From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.    In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.    You are an ideal candidate if you have:   A proven minimum experience of 2-4 years as a Technical Support Agent  Relevant tertiary qualification in information technology, Computer Science or relevant field   Experience working with APIs and system integrations   Experience in dealing with payment gateways is a nice to have (not a requirement)  Experience troubleshooting logs and using dev tools such as Postman to identify root causes  An ability to assist other engineering teams and merchants in their integration of our services  The ability to work shifts and stand by as Our TSE team provides 24/7 support  A good understanding of computer systems, mobile devices, and other technical products   The ability to diagnose and troubleshoot basic technical issues   Familiarity with remote desktop applications and help desk software  Excellent problem-solving skills   An ability to work under pressure, particularly when dealing with times of high demand  The ability to provide step-by-step technical help, both written and verbal   Your skills and competencies You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.  Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.  A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.  You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.  Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.  You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.  You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.  We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.  You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.  Interview process  During the...