KEO Specialist

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary
The KEO (Key Equity Opportunity) Sales Support Officer (KEO specialist) will be responsible for serving clients referred by field Loan officers and HLC loan officers that are requesting a KEO application (Home Equity Loan or Home Equity Line of Credit (HELOC)). The field or HLC loan officer will first determine the appropriate product (Mortgage, Home Equity Loan or Home Equity Line of Credit) and if KEO, the client will be referred to the KEO specialist team.

Responsibilities

• Completes the application with the client and submits the application to the CLC (Consumer Lending Center).
• Assist in the day-to-day processing, document tracking and gathering/forwarding of all required documents as it relates to KEO originations
• Acts as a liaison between the Loan Officer, the banker who referred the client, if applicable, the client and operations partners in the CLC to ensure a seamless process for the client
• Prioritize and route incoming referrals, as well as any customer correspondence
• Follows up with clients on missing or supporting documentation needed to complete application
• Reviews line amounts, values, and any required outstanding conditions, that are warranted to move the KEO to closing
• Ensures movement of loans through pipeline and coordinates the closing with the appropriate branch and branch team and client.
• Must adhere to pertinent laws, regulations, Key’s Compliance Policy and external compliance requirements
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• High School Diploma or Equivalency (required)

Experience Qualifications

• 1-3 years Banking experience, with an emphasis on mortgage sales and operations (required)
• Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (required)
• Proven success working in fast-paced, high volume environments (required)
• 1-3 years Sales and customer service skills: including tele-consulting, prospecting, networking and COI relationship management (required)

Tactical Skills

• Knowledge of products, services, policies and procedures for mortgage sales
• Demonstrated knowledge of purchase lending requirements and documentation
• Proficiency in Blend & ACAPS is a plus
• Strong administrative, organizational skills, and ability to prioritize multiple tasks
• Excellent written and verbal communication skills
• Detail Oriented, with Strong Proficiency in Word, Excel, and PowerPoint
• Must have ability to work independently, and to manage loan origination pipeline to deadline dates
• Commitment to superior customer service, with a high level of confidentiality

Personal Skills

• Collaboration
• Decision Making
• Problem Solving
• Resilience

Practical Skills

• Business Acumen
• Change Navigation
• Data Analysis
• Oral & Written Communication
• Risk Management

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/06/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

 

 

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