Z2_ServiceNow CMDB

Req ID: 383337 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Z2_ServiceNow CMDB to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

We are seeking an experienced and highly skilled ServiceNow CMDB & Discovery Expert to manage the Configuration Management Database (CMDB) function within our enterprise ServiceNow platform. Deep expertise in CMDB & CSDM design, Discovery (On-Prem, Cloud Service & OT), and Governance.  

Key Responsibilities 

• Manage end-to-end design, implementation and maintenance of CMDB within ServiceNow Platform. 

• Define and enforce CMDB Data Models, CI Class Structures and Relationship based on CSDM Framework, Business and Technical requirements. 

• Establish and maintain CMDB Governance process, including data quality checks, reconciliation rules and compliance reporting. 

• Collaborate with IT Infrastructure Team, Business Units, etc., to define/establish authoritative sources for data consistence. 

• Define and implement CMDB health dashboards, KPIs, and audits to ensure data integrity and alignment with ITIL best practices. 

• Drive continuous improvement initiatives for CMDB enrichment, accuracy, and data consistency. 

• Monitor CMDB health (Compliance, Completeness, Correctness) and resolve conflicts between data sources. 

• Create/update/remove identification and reconciliation rules 

• Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations. 

• Participate in the planning, designing and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment. 

• Build reports for data verification efforts. 

• Develop training guides and communications regarding new features and functionality. 

• Responsible for conducting formal and informal training sessions with business and technical end users. 

• Continuous improvements for the automation and maintenance of CMDB data consistency. 

• Implement and manage Discovery (On-Prem and Cloud), Service Mapping, Integration Hub, and other ITOM modules to automate CI population. 

Required Skill & Experience: 

• 5+ years of experience in IT with minimum 5 years in ServiceNow CMDB implementation and governance. 

• Expertise in ServiceNow Discovery (On-Prem, Cloud Services & OT), Service Mapping, and Integrations like Integration-Hub, WIZ.IO & Tanium, etc.., 

• Strong understanding of ITIL v3/v4, especially Configuration Management, Asset Management, and ITOM processes. 

• Experience working with ServiceNow CMDB Data Models, CI Classes, Relationships, and Service Graph Connectors. 

• Strong experience in troubleshooting Discovery, including MID server setup, credential management, and pattern development. 

• Proven ability to design CI lifecycle models, service dependency maps, and federation strategies. 

• Solid experience in customizing CMDB-related workflows, business rules, and integrations. 

• Familiar with CMDB Health KPIs like completeness, correctness, and compliance. 

• Hands-on experience with scripted REST APIs, integration frameworks, and CMDB reconciliation logic. 

• Experience in regulated or large-scale enterprise environments preferred. 

• The candidate must be willing to work from office premises as per company policy and project needs. 

• Flexibility to support extended hours during CMDB deployments, ServiceNow Upgrade, audits, or critical outages, if required. 

Preferred Certifications: 

• ServiceNow Certified System Administrator (CSA). 

• Certified Implementation Specialist – Discovery (CIS-DISCO) 

• ServiceNow CMDB & ITOM Implementation Specialist. 

• ITIL v3/v4 Foundation or higher. 

• Other relevant ServiceNow certifications (e.g., Service Mapping). 

Soft Skills: 

• Strong analytical, documentation, and problem-solving skills. 

• Excellent communication and stakeholder management abilities. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Strong sense of ownership and attention to detail. 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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