Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To
think along with clients and sell. To make markets. To invent. To collaborate. Not just to do
something better, but to attempt things you've never thought possible. Are you ready tolead in this new era of technology and solve some of the world's most challenging
problems? If so, lets talk.
Your role and responsibilities
Your Role and Responsibilities
The IBM Consulting Federal Salesforce practice is seeking to hire experienced consulting
sales and delivery leaders to help drive client transformations in the age of cloud and
cognitive. This is a hands-on sales and delivery role with a targeted focus at our most
valued US Federal clients. This individual will have in-depth Salesforce platform and
business process knowledge as well as the ability to lead discussions with client decision
makers to clearly demonstrate how the Salesforce enables business transformation to
drive business results.
Responsibilities include providing advice & counsel to clients on best practices and
architecture, oversight & accountability for delivery success, and achieving the highest
level of client satisfaction.
JOB RESPONSIBILITIES:
• Lead and support pre-sales activities, assessments, and the delivery of transformational
consulting solutions for our largest Federal clients
• Participate in account planning sessions with Salesforce to drive pipeline growth
• Collaborate internally with industry Lead Account Partners to establish client
relationships and identify new and add-on opportunities
• Provide delivery leadership for multiple complex engagements
• Build and manage executive relationships
• Lead executive whiteboard/strategy sessions discussion around sales, marketing, and
customer care processes
• Develop client value proposition across areas of customer experience, service, security,
channels and marketing.
• Act as a key contributor to the Federal Capture process, proposal development; the
implementation strategy, approach, timelines, and costs
• Contribute to the growth and eminence of the practice through thought leadership and
practice development activities, including coaching and mentoring talent
• Establish and maintain trusted relationships with clients and partners to scope, solution,
propose, close, and deliver Salesforce engagement
• Managing process, projects and personnel involved in the fulfillment and delivery of work
products
• Manage expectations and day to day interactions with clients and sponsors
• This role requires strong communication skills and executive presence
This role can be performed anywhere in the United States.
Required technical and professional expertise
Required Technical and Professional Expertise
• Significant experience in sales and/or delivery in the Federal Sector
• Significant experience in implementation, configuration and set-up of Salesforce or a
similar CRM tool
• Experience in the Federal Sales lifecycle, including account planning, capture, solution
development, proposal development, and pricing
• Experience working with clients to deliver large transformational programs
• Evidence of working in a complex / matrixed environment
Preferred Technical and Professional Experience
• Salesforce Admin, Experience Cloud and Service Cloud Certifications preferred
Preferred technical and professional experience
Preferred Technical and Professional Experience
• Salesforce Admin, Experience Cloud and Service Cloud Certifications preferred
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.