Enterprise Technical Subject Matter Expert (SME) – Mechanical Systems
The Enterprise Technical Subject Matter Expert (SME) – Mechanical Systems is responsible for developing, standardizing, and delivering enterprise-level technical training for Data Center Critical Facilities Engineering (DCFE) personnel across Oracle’s global data center portfolio. As a member of the DCFE Training Center of Excellence, this role serves as the technical authority for mechanical infrastructure training and partners closely with Instructional Designers to develop curriculum, qualification standards, and learning solutions.
Technical Leadership
Serve as the enterprise training authority for critical mechanical systems.
Establish and maintain enterprise mechanical training standards and qualification requirements.
Partner with Engineering, Operations, and Commissioning teams to ensure training reflects current technologies and best practices.
Incorporate lessons learned and operational feedback into curriculum improvements.
Training Delivery
Deliver instructor-led classroom and field-based training to DCFE personnel.
Conduct hands-on instruction using mechanical equipment and operational scenarios.
Facilitate advanced technical workshops for experienced operators and technicians.
Support commissioning, startup, and operational readiness training for new campuses.
Travel to Oracle data center campuses to deliver scheduled training programs and specialized instruction.
Curriculum Development
Partner with Instructional Designers to create and maintain:
Technical training courses
Qualification pathways
Instructor guides
Student materials
Performance assessments
Practical evaluation guides
Equipment-specific job aids
Review and validate technical accuracy of all mechanical training content.
Operational Readiness
Support enterprise initiatives related to workforce capability and mechanical systems proficiency.
Assist with development of standardized qualification criteria for mechanical systems.
Recommend enhancements to training based on emerging technologies, operational trends, and equipment changes.
Continuous Improvement
Identify gaps in mechanical knowledge and recommend training solutions.
Evaluate training effectiveness through learner feedback, assessments, and operational performance metrics.
Maintain current knowledge of industry trends, OEM updates, and evolving mechanical technologies used in hyperscale data centers.
Technical Scope
This role provides subject matter expertise for systems including, but not limited to:
Chilled water systems
Chillers
Pumps and hydronic systems
CRAH and CRAC units
HVAC systems
Heat rejection systems
Water treatment systems
Chemical treatment processes
Expansion tanks
Plate heat exchangers
Airflow management
Mechanical controls and sequences of operation
Preventive and predictive maintenance practices
Mechanical troubleshooting and fault response
Required Qualifications
Extensive experience operating and maintaining mission-critical mechanical infrastructure in hyperscale, enterprise, or industrial environments.
Demonstrated expertise in chilled water, HVAC, and mechanical cooling systems supporting critical facilities.
Experience developing or delivering technical training for adult learners.
Strong presentation, facilitation, and communication skills.
Ability to simplify complex technical concepts for diverse audiences.
Willingness and ability to travel frequently to Oracle data center campuses.
Preferred Qualifications
Experience in hyperscale data center operations.
Experience supporting commissioning or startup activities for new facilities.
Familiarity with Building Management Systems (BMS) and mechanical controls.
Experience developing technical curriculum or qualification programs.
Industry certifications related to HVAC, mechanical systems, or critical facilities.
Success Measures
Success in this role is measured by the ability to:
Deliver consistent, high-quality mechanical systems training across all campuses.
Maintain standardized enterprise curriculum and qualification materials.
Improve workforce proficiency and operational readiness.
Support successful commissioning and expansion activities.
Increase consistency in mechanical systems knowledge across the data center portfolio.
Continuously improve training content and internal Oracle policies based on operational feedback and lessons learned.
Education and/or Experience:
15 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Bachelor's Degree in Computer Science, Information Systems, or related field AND 11 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Master's Degree in Computer Science, Information Systems, or related field AND 9 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Doctorate in Computer Science, Information Systems, or related field AND 7 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Job Skills:
Same skills as prior level
IT Infrastructure/Server Trouble Shooting/Maintenance Experience:
6 years of experience in IT infrastructure or server administration.
Preferred Job Qualifications
Education and/or Experience:
16 years of experience in client-facing, direct customer support/service, data center, cloud infrastructure, or closely related field.
OR
Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field AND at least 12 years of relevant experience.
OR
Master’s Degree in Computer Science, Information Systems, Engineering, or related field AND at least 10 years of relevant experience.
OR
Doctorate in Computer Science, Information Systems, or related field AND 8 years of experience in client-facing, direct customer support and service, data center, or related field experience.
People Leadership/Management Experience:
1 year of experience in a leadership role with or without direct reports.
IT Infrastructure/Server Trouble Shooting/Maintenance Experience:
7 years of experience in maintaining hardware, Unix, and/or Mainframe systems.
Cloud Environment (Hyperscale) Experience :
6 years of experience in cloud environments.