MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
We're looking for an Implementation Analyst to join our team. In this customer-facing role, you'll support customer implementations by configuring the MaintainX platform, managing data migration, gathering business requirements, and troubleshooting technical issues throughout onboarding. You'll work closely with customers and internal teams to ensure successful deployments, drive platform adoption, and help translate maintenance and operational processes into effective workflows, delivering an exceptional onboarding experience.
What You'll Do:
Lead mid-market customers through successful implementations
Own implementation tasks such as data structuring, data migration and product training
Assist customers in identifying ways to get the most value out of the product.
Lead meetings with client stakeholders
Deliver formal training to end-users
Provide knowledge transfer to internal team members throughout the onboarding process
Track and communicate client issues and proactively troubleshoot and resolve problems.
Participate in multiple accounts, deadlines, and milestones
About you:
1+ years of relevant experience in software implementation, customer onboarding or application engineering
BEng degree or equivalent
Experience in manufacturing and/or industrial space
Excellent communication, presentation, facilitation, time management, and interpersonal skills
Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Savvy with technology and capacity to become well-versed in our software in a short period of time
Ability to learn the MaintainX product within 30 days to advise customers.
What’s in it for you:
Competitive salary and meaningful equity opportunities.
Healthcare, dental, and vision coverage.
401(k) / RRSP enrollment program.
Take what you need PTO.
A Work Culture where:
You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
We believe in meritocracy, where ideas and effort are publicly celebrated.
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.