Global Ops CoE – DCG Business Services Senior Analyst
Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT. This means the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls and executive visits
The Role
The Dealer Contractual Group (DCG) Business Services Senior Analyst is responsible for collaborating and partnering with stakeholders to process dealer contractual change requests and ensure/support dealer's compliance to the GM Dealer Sales and Service Agreement. The (DCG) Business Services Senior Analyst oversees a portfolio of change requests to update pertinent dealer information. Change requests must be processed timely with adherence to the Dealer Sales and Service Agreement and respective state statutes. The (DCG) Business Services Senior Analyst is the subject matter expert on GM Policy, Processes and Procedures.
What You'll Do
Provide support for the Dealer Contractual Group, that;
Manage contractual changes and documentation for dealerships in accordance with State Franchise laws and Dealer Sales and Service agreement.
Collaborate with stakeholders to gather necessary documents, inputting information into relevant systems such as the Dealer Contractual Information Change Request (DCICR) system.
Partner with subject matter experts, such as GM Legal and the Market Analysis Team to finalize proposals.
Provide guidance on company policies (such as GM Dealer Contractual Group (DCG) policies and procedures)
Complete Dealer activations and update Dealer information in appropriate GM systems
Prepare contracts, update dealer information systems, process requests, conduct financial analysis, and completing necessary paperwork such as background checks and enrollment forms.
Communicate with internal and external parties, participate in process improvements, maintain accurate records, and provide support to dealers and company personnel throughout the contract execution process. This involves a variety of tasks including drafting correspondence, managing emails and mail, and assisting with general office duties.
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field
5+ years of relevant work experience in data analysis, processing, operations, contract administration, dealer/partner operations or and project management
Experience in the automotive or dealership environment is a plus
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint), Power BI, and experience managing data in enterprise and database systems
Exceptional attention to detail with the ability to prioritize and manage multiple tasks and deadlines
Demonstrated analytical, statistical, and problem-solving skills
Excellent verbal and written communication skills, with strong interpersonal skills for working across teams and levels
Proven ability to translate operational knowledge into clear, structured business and technical requirements
Ability to guide teams across multiple tasks and deliver results on aggressive timelines
What Will Give You A Competitive Edge (Preferred Qualifications)
Strong organizational skills with a track record of efficiently executing complex projects to high quality
Comfortable operating in a complex, evolving environment and bringing an innovative, continuous-improvement mindset
Self-motivated, able to grasp new concepts quickly and work with minimal supervision
Experience leading the design and deployment of data analytics and reporting solutions
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.