Senior User Experience Researcher

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Research Chapter brings together experts who help shape better client and employee experiences across CIBC through insight-driven decisions. As a Senior User Experience Researcher, you'll lead and execute generative and evaluative research that helps teams better understand user needs, validate ideas, and improve digital experiences across web, mobile, and desktop platforms. You'll partner closely with Designers, Product Owners, Strategists, and other stakeholders to build research roadmaps, recommend the right methodologies, and deliver meaningful insights that influence product, experience, and business decisions. Using strong analytical thinking and storytelling skills, you'll transform complex findings into clear, compelling narratives and actionable recommendations. You'll also contribute to the growth of our research practice by advancing methods, supporting research operations, sharing expertise, and mentoring less experienced researchers.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How you'll succeed

• Research Strategy & Planning - Partner with product, design, and cross-functional teams to understand research objectives, define priorities, and build research roadmaps that support strategic decision-making.
• Methodology Selection & Study Design - Recommend and apply the most effective qualitative and quantitative research methods to answer key questions, and develop research plans, discussion guides, screeners, surveys, and other study materials.
• Research Execution - Plan and conduct a range of generative and evaluative research activities, including interviews, usability testing, surveys, card sorting, concept testing, and A/B testing.
• Participant Recruitment & Coordination - Lead recruitment activities by defining target audiences, developing screening criteria, and coordinating scheduling logistics to support smooth study execution.
• Insight Synthesis & Storytelling - Analyze and synthesize findings from multiple data sources, identify meaningful insights and opportunities, and translate research into clear deliverables, presentations, and narratives tailored to different audiences.
• Practice Development - Contribute to the evolution of the research practice by embracing innovative technologies and artificial intelligence-powered solutions, sharing expertise, and mentoring less experienced researchers.

Who you are

• You have relevant experience. You bring 3-5 years of dedicated user experience research experience with a strong focus on digital products and experiences across web, mobile, and desktop platforms.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You can demonstrate experience in qualitative and quantitative research methodologies, participant recruitment, usability testing, survey design, and research platforms such as Maze, UserTesting, Qualtrics, or similar tools. **It’s an asset if** you have experience using AI-enabled research tools and emerging technologies to improve research efficiency and impact.
• You have a degree/diploma in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards, Digital Content, Group Problem Solving, Leadership, Persona Creation, Researching, User Behavior, User Experience (UX), User Interface (UI) Design, Wireframing