Automotive Claims Specialist I

Skip to main contentEnglishSign InAutomotive Claims Specialist I page is loadedAutomotive Claims Specialist IApplylocationsEuless TXMatteson ILCaledonia WIHouston TXtime typeFull timeposted onPosted 2 Days Agojob requisition idR202680344CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileArbitrator IManagement LevelIndividual ContributorFlexible Work Option Hybrid - Ability to work remotely part of the weekTravel %NoWork ShiftDayCompensationHourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionJob Description*Candidate will need to live near the following locations to be considered:Euless, TXMatteson, ILHouston, TXCaledonia, WIAt Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto.That’s where you come in.We’re looking for an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don’t make the same mistake again. Do you have the skills we’re looking for? Keep reading for more details!BenefitsWe all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with flexible time-off policies.                 We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.                 How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.  10 days of free child or senior care through your complimentary Care.com membership.  Generous 401(k) retirement plans with up to 6% company match.  Employee discounts on hundreds of items, from cars to computers to continuing education.               Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.                Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.                  We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.   At Cox, we believe in being transparent – please click on this link (Cox Benefits Overview) to learn more about our amazing benefits. What You’ll DoFrom your very first day on the job, you’ll receive guidance and coaching so you can learn the ropes. You’ll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include:Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.Uses appropriate levels/limits of financial approval authority to resolve cases.Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.Prepares and facilitates communication...