PremierOne Remote System Admin

Ohio Remote Work$80k–$90k
Skip to main contentMotorola Solutions values your privacyOur website is set to allow cookies. We use cookies to improve your website experience, the products and services we offer and to make your digital experience personalized to you. Learn more about the cookies we use on our website using this tool. You can set your cookie personal preferences. By using our site, you are accepting our Cookie Policy.Read Full Privacy MessageDeclineAccept CookiesSign InPremierOne Remote System Admin page is loadedPremierOne Remote System AdminApplylocationsOhio Remote WorkIndiana, US OffsiteKentucky Remote WorkMichigan Remote Worktime typeFull timeposted onPosted Yesterdayjob requisition idR66013Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewCommand Center Software (CCSW) organization is the team that supports deployment and support services for our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job DescriptionThis position will be a full-time System Administrator for PremeirOne CAD (Computer Aided Dispatch) / PremeirOne RMS (Records Management system) within the Video and Software Services (VSS) Central Region Field Services Team. CCSW is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.This is a remote role with frequent onsite travel to Cleveland, OH. Candidate must reside within 5 hours of Cleveland, OH.The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.Responsibilities:Provides tailored technical customer operations support for PremeirOne CAD (Computer Aided Dispatch) and/or PremeirOne RMS (Records Management system) Develops strategies for implementing operational efficiencies within PremeirOne CAD or RMS by reviewing workflows, procedures, and performanceAdhears to Motorola and the Customer’s Change management policies and proceduresBuilds and maintains positive, effective, and mutually beneficial working alliances with customersInitiates problem-solving action and follows through to resolutionEnsure that reported PremeirOne CAD or RMS incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution. Work with Customer staff to identify and resolve reported system incidents/problems.Procure and coordinate any internally resources as neededMonitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.Run diagnostics using approved MSI tools. Assist with technical system requirements analysis. Provide system performance reporting using approved MSI tools when requested. Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered...

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