Technical Account Manager (Spanish speaking)

What We Do Products Solutions Support & Services Partners Resources Company Contact Us Global Offices Next Community Technical Account Manager (Spanish speaking) Professional Services Belgrade, Serbia Req.Num.: 32032 Apply Hungry, Humble, Honest, with Heart.The Opportunity Nutanix is hiring Technical Account Manager (TAM), based in Belgrade, to support our Customer Success organization. The TAM is a technical expert in the Nutanix platform who helps ensure customer satisfaction, strengthens customer relationships, and serves as a trusted advisor to Nutanix customers.The Nutanix TAM acts as a single point of contact and customer advocate, providing direct access to various Nutanix business functions, including Support, Engineering, Product Management, Marketing, and Executive Leadership. Experience in virtualization (private/public cloud) and data center IT infrastructure (storage, compute, networking) is highly desirable.About the Team The Technical Account Manager (TAM) role is a key part of Nutanix’s highly skilled and dynamic Technical Account Management team, which is dedicated to delivering exceptional customer success. This team thrives on collaboration and mutual support, with members regularly sharing insights and experiences to strengthen collective knowledge. The team’s mission is to drive customer satisfaction and engagement through proactive support and strategic consultation, ultimately contributing to the growth and success of Nutanix’s customer base.You will report to the Services Delivery Manager, who fosters an inclusive and supportive leadership style, emphasizing regular one-on-one meetings to ensure alignment with objectives and to address any concerns. Your Role Create a good understanding of the customer’s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.Drive increased product adoption and enhance overall Nutanix experienceRecommend use of features and best practicesCoordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibilityIdentify training needs for the customer and help orchestrate training/boot camps for the customerIdentify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customerRecommend and/or perform health checks, as neededPull in expert Nutanix resources for conductive deeper dives with the customer.What You Will Bring 1-5 years of work experience in technical customer-facing roles (Support Engineer, Systems Engineer, Technical account managers)Fluency in English and Spanish language is required. French language is nice to have.Technical knowledge in data center technology, virtualization, and hyper-converged solutions. Relationship-oriented, credible with customers and sales teamsAbility to drive a consultative conversation with the customerExcellent written, verbal, presentation, and interpersonal communication skillsAvailability to work full-time (40 hours per week)Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager. -- Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category...