Technical Support Specialist

Skip to main contentDashboardProfileJoin Talent NetworkSign InEnglishSingle PositionView All JobsTechnical Support SpecialistArden Hills US-MN, United States | N/A No longer accepting applications.Work ModeOnsiteRequisition ID631080Additional Location(s):  N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       Technical Support Specialist I  About this Role: At Boston Scientific, the Technical Support Specialist will provide global, industry-leading technical support to customers via multiple communication channels (phone, email, etc.). You apply knowledge of technical and business concepts to interpret and execute company policies and procedures, resolving service issues efficiently. You contribute to service quality by managing cases accurately and monitoring data integrity.   This role requires specialized product knowledge in medical and capital equipment systems, typically obtained through advanced technical training or equivalent experience. Work model, sponsorship, relocation:   At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model requiring employees to be in our local office in Arden Hills, Minnesota five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position. Your Responsibilities Include: Serve as contact for internal and external customer inquiries, providing timely and professional support for their Capital Equipment. Create, manage, and finalize service cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance. Monitor install base data accuracy and notify responsible departments of discrepancies. Create, release, or request orders for Capital Equipment repairs. Act as a contact point within the Capital Equipment Technical Services team for supported products and specific case information. Interact with the BSC team, to manage interventions and escalate as needed. Apply entry-level troubleshooting skills to analyze product operation and recommend optimal device management strategies. Maintain good documentation practices while recording activities. Participate in training and continuous learning to improve product and service knowledge. What We're Looking For: Required Qualifications:  Fluent in English (spoken and written)  Associates Degree or equivalent technical training Strong computer literacy and technical aptitude  Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues  Ability to work flexible times within call center hours  Preferred Qualifications:  1+ years of experience in technical customer support or related call center roles  Experience supporting medical equipment or capital equipment products Familiarity with Service Management Systems such as Salesforce, ServiceMax, Siebel, or SAP Service Module  Knowledge of industry practices and regulatory standards  Strong problem-solving skills and a proactive, customer-focused approach Experience in mentoring or providing guidance to less experienced team members  Bilingual in Spanish and/or Portuguese (spoken and written) Requisition ID: 631080Minimum Salary: $51000 Maximum Salary: $96900 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in...