Sr. Manager - Global Command Center
Sr. Manager, Global Command Center
Location: Ashburn, VA
Your Role
The Sr. Manager, Global Command Center is responsible for leading the preventative maintenance strategy and operational readiness of mission-critical data center infrastructure. This role oversees maintenance planning, technical teams, vendors, contractors, and large-scale maintenance projects to ensure reliability, compliance, and operational performance. The position partners across multiple stakeholders to drive continuous improvement, manage performance metrics, support budgeting activities, and ensure critical infrastructure operates safely and efficiently while meeting business objectives.
What you'll do
Develop and execute preventative maintenance strategies to ensure critical data center infrastructure operates reliably and efficiently.
Lead, mentor, and develop technical facilities teams, fostering accountability, collaboration, and continuous improvement.
Manage large-scale, multi-site maintenance, repair, and infrastructure upgrade projects.
Monitor maintenance performance metrics, service levels, and operational KPIs, driving corrective actions and process improvements.
Oversee contractor and vendor relationships, ensuring compliance with safety, operational, and quality standards.
Support budget planning, cost control initiatives, forecasting, and maintenance reporting activities.
Investigate, troubleshoot, and resolve complex technical and operational issues affecting critical infrastructure.
Ensure maintenance activities comply with regulatory requirements, company standards, and industry best practices.
Communicate maintenance priorities, risks, and performance updates to stakeholders at all levels of the organization.
Support 24x7 operational environments by ensuring maintenance programs align with business continuity and uptime objectives.
What you'll need
7-10 years of experience managing technical facilities teams in mission-critical environments.
Experience developing and executing preventative maintenance programs for critical infrastructure systems.
Proven experience leading maintenance, repair, and infrastructure upgrade projects across multiple sites.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills with the ability to adapt communication styles to different audiences.
Experience managing contractors, vendors, and service providers in a critical operations environment.
Strong organizational skills with a systematic and methodical approach to work.
Demonstrated ability to manage budgets, control costs, and support reporting requirements.
Ability to work in a 24/7/365 operational environment with a strong focus on achieving results and meeting SLAs.
Degree-level education in a related discipline is preferred.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
A bit about our team
Operations
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.
Health and Safety
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.
Compensation range: $123,000 - $169,000 annually . This compensation range represents the Company’s good faith belief as to what it will pay as a base salary for this position at the time of this posting.
Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.
Apply today, take charge of your career and grow your talents with us.