guest relationship executive
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฎ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฏ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฎ-๐ฏ ๐๐ฃ๐)
Experience: 2+ yrs
Location: Mumbai, Maharashtra, India
Job Type: Full-time
We are seeking a customer-focusedย Guest Relationship Executiveย to deliver exceptional customer experiences and build lasting relationships with clients throughout their real estate journey. This role is ideal for professionals who excel in customer engagement, communication, and service excellence while ensuring every client interaction reflects the organization's commitment to quality and professionalism.
As a Guest Relationship Executive, you will serve as the primary point of contact for customers visiting project sites, sales offices, and experience centers. You will coordinate client interactions, address inquiries, facilitate smooth communication between customers and internal teams, and ensure a seamless experience from initial engagement through post-sales support.
Requirements
Key Responsibilities
- Welcome and assist customers, visitors, and prospective buyers at project sites and sales offices.
- Build and maintain strong relationships with customers by delivering prompt, professional, and personalized service.
- Coordinate customer appointments, site visits, meetings, and follow-up activities with sales teams.
- Respond to customer queries, resolve concerns, and escalate issues when necessary to ensure timely resolution.
- Maintain accurate records of customer interactions, feedback, and service requests in CRM systems.
- Coordinate with sales, marketing, customer support, and project teams to ensure a seamless customer experience.
- Support customer onboarding, documentation, and post-sales engagement activities.
- Collect customer feedback and recommend improvements to enhance overall guest satisfaction.
- Ensure reception and customer interaction areas maintain high hospitality and presentation standards.
- Assist in organizing customer events, project launches, and engagement initiatives to strengthen client relationships.
What Makes You a Great Fit
- 2+ years of experience inย Guest Relations, Customer Relationship Management, Front Office, Hospitality, or Customer Service, preferably within the real estate industry.
- Strong interpersonal and relationship-building skills with a customer-first mindset.
- Excellent verbal and written communication skills in English and regional languages.
- Ability to handle customer interactions with professionalism, empathy, and confidence.
- Experience coordinating with cross-functional teams to ensure smooth customer service delivery.
- Familiarity with CRM systems and customer data management is an advantage.
- Strong organizational and multitasking abilities with excellent attention to detail.
- Ability to manage customer concerns effectively while maintaining a positive customer experience.
- Professional appearance, positive attitude, and commitment to delivering service excellence.
- Self-motivated, proactive, and capable of thriving in a fast-paced, customer-facing environment.