Meet the team:
You will be part of the Integrated Operations Center (IOC), a high-impact organization responsible for ensuring the stability, availability, and rapid recovery of Dexcom’s critical IT services worldwide. The team leads major incident response, drives coordination across infrastructure, applications, and network teams, and ensures minimal business disruption. As a Major Incident Manager, you will play a critical role in leading high-severity incident management, enabling timely resolution, and strengthening operational resilience across Dexcom’s global environment.
Where you come in:
* Lead end-to-end Major Incident Management to ensure rapid service restoration.
* Act as primary point of contact during major incidents and provide timely updates to stakeholders.
* Coordinate cross-functional teams to resolve high-impact incidents.
* Ensure complete and accurate documentation for post-incident reviews.
* Drive continuous improvement and enhance incident response processes.
* Identify risks and prevent future incidents through proactive measures.
* Provide structured reporting and insights to leadership.
* Ensure clear, concise, and business-friendly communication.
What makes you successful:
* Proven experience in Major Incident Management in a global IT environment.
* Strong analytical and problem-solving skills.
* Excellent communication and stakeholder management skills.
* Ability to perform under pressure and manage multiple incidents.
* Knowledge of ITIL frameworks and best practices.
* Familiarity with ITSM tools and monitoring platforms (e.g., ServiceNow, SolarWinds, Datadog).
* Proactive mindset focused on continuous improvement.
What you’ll get:
* A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
* A full and comprehensive benefits program.
* Growth opportunities on a global scale.
* Access to career development through in-house learning programs and/or qualified tuition reimbursement.
* An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
* 0-5%
Experience and Education Requirements:
* Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.
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