Sr. DevOps Engineer
What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.
About the Role
This role is on the ETO DevOps Services Team - focuses on automating and supporting cloud infrastructure and application deployment to enhance self-service capabilities using infrastructure-as-code, DevOps tools, and open-source technologies. You will use your expertise in AWS, Azure, Kubernetes, Terraform, CI/CD pipelines (e.g., Argo), and observability tools to ensure resilient and Srecoverable systems. The position involves collaborating with architects, engineers, and operations teams to design, deploy, manage, and operate development, test, and production environments. Proficiency in AWS, Kubernetes orchestration, and Python scripting is required to drive automation and innovation. The role is also responsible for incorporating AI-driven automation to improve the efficiency, reliability, and scalability of DevOps processes and deployment pipelines.
What You Will Do
Ensure the stability, reliability, and security of Gartner’s enterprise application environments, consistently meeting or exceeding SLAs and OLAs.
Design, develop, and maintain automation scripts and tools in Python to streamline infrastructure provisioning, deployment, and monitoring processes.
Collaborate proactively with software engineers, architects, and operations teams to support CI/CD pipelines and infrastructure-as-code initiatives using tools such as Terraform and Jenkins/CloudBees.
Enforce best practices for cloud security, compliance, and governance throughout the DevOps lifecycle.
Monitor system performance, diagnose and resolve issues, and optimize cloud resources to achieve service level objectives.
Mentor and guide junior engineers, fostering a culture of knowledge sharing and continuous learning within the team.
Participate in capacity planning, load testing, incident management, and provide ad-hoc after-hours production support as needed.
Research, evaluate, and recommend emerging cloud technologies and DevOps tools to enhance infrastructure and automation capabilities.
Assist in managing Kubernetes clusters and refining application deployment workflows.
Partner with engineering teams to execute and support DevOps strategies across various projects.
Champion continuous improvement in areas such as monitoring, automation, and operational efficiency.
Oversee system patching, vulnerability management, and security updates across multiple environments.
Lead initiatives for cost optimization and performance enhancement in cloud infrastructure.
Ensure high availability of critical applications and manage multi-region cloud environments to support resilient and robust operations.
Implement and manage one-click deployment solutions to streamline application releases and boost operational efficiency.
Prepare and deliver status reports to the Team Manager, Senior Director, and VP of Application Services within Enterprise Technology and Operations.
What You Will Need
4 to 6 years of experience in IT infrastructure, cloud engineering, or DevOps roles, with a primary emphasis on AWS and public cloud platforms.
Extensive hands-on expertise with AWS and Azure (strongly preferred).
Robust experience with containerization technologies, including Docker and Kubernetes, and orchestration frameworks.
Proficient in managing Kubernetes clusters and deploying applications on Amazon EKS (Elastic Kubernetes Service).
Solid experience with Terraform, including the development and management of reusable modules.
Strong background in Linux environments with advanced command-line proficiency.
Practical experience with CI/CD tools such as Jenkins, CloudBees (preferred), and GitHub Actions.
Familiarity with GitOps workflows for streamlined and automated deployments.
Exposure to deployment tools such as Argo CD or Flux CD.
Proficient in using Helm or Kustomize for application templating and deployment.
Exposure to service mesh technologies like Istio and Gateway API.
Experience in managing bot traffic using solutions like Cloudflare WAF, AWS WAF, etc.
Skilled in configuring feature flags and implementing progressive deployment strategies, including canary and blue-green rollouts.
Hands-on experience with CDN services such as Cloudflare and CloudFront.
Demonstrated ability to troubleshoot and resolve complex technical issues efficiently.
Experience deploying and managing Java and Go-based applications in production environments.
Who you are:
Excellent communicator with strong prioritization skills
Collaborative, able to work effectively across the organization
Capable of working independently or within a team in a fast-paced Agile-Scrum environment
Takes ownership and responsibility for successful solution delivery
Eager to enhance skills in software development, frameworks, and technologies
Passionate about open-source technologies, self-driven and curious
Enthusiastic about automation and developing infrastructure as code
Team player comfortable working with distributed teams globally
Skilled at solving complex problems and managing ambiguity and change
Open to coaching, feedback, and continuous improvement
Demonstrates perseverance, humility, and a positive attitude in the face of challenges. #LI-SP7
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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