Customer Experience Agent, Seller

Customer Experience Agent, Seller LocationPhoenix, AZEmployment TypeFull timeLocation TypeRemoteDepartmentSupportCX AgentsCompensation$28.85 per hour • Offers EquityThe salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.🚀 Join the Future of Commerce with Whatnot!Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.💻 RoleWe're looking for current or former Whatnot sellers to join the team and support fellow sellers on the platform. Our Customer Experience team is responsible for driving the best possible experience through process improvement, order management, and problem-solving. As part of this Seller Customer Experience team, you will be a primary advocate for our seller community. You will help other resellers navigate the platform, resolve issues quickly, and grow their businesses on Whatnot. If something went wrong, you own making it right. You’ll deeply understand the reseller grind, including the sourcing, listings, and shipping logistics, and be the person who makes it easier.Interact with sellers with a seller-first attitude, understanding the unique needs and pressures of running a resale businessResolve seller issues regarding payments, payouts, order disputes, shipments, and platform questions with high quality and urgencyBecome a deep expert in Whatnot's seller tools, policies, and processes to drive positive outcomes for the reseller communityWork cross-functionally with Trust & Safety, Payments, and Product teams to troubleshoot and resolve complex seller escalationsIdentify patterns in seller pain points and proactively surface opportunities to improve the seller experience👋 YouPeople who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.As our next Seller Customer Experience Agent, you’ll bring a seller's perspective and a service mindset. Here's what we're hoping to see in your background:Weekend availability required.Active or former Whatnot seller.Support experience handling email and/or chat, ideally supporting sellers or merchants, is a plus. Hands-on understanding of reseller operations such as sourcing, listing, fulfillment, returns, and payouts.Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus.Familiarity with collectibles categories (trading cards, sneakers, vintage, etc.)Proactive problem-solver and process-improver.Bachelor's degree or college experience preferred.🎁 BenefitsGenerous Time off PolicyHealth Insurance options including Medical, Dental, VisionWork From Home SupportHome office setup allowanceMonthly allowance for cell phone and internetCare benefitsMonthly allowance for wellnessAnnual...