Field Service Technician

Description

About the Company: 

DwyerOmega is a globally trusted leader in manufacturing innovative instrumentation solutions for the Process Measurement, Automation, Control and HVAC markets. With very strong brand recognition and high levels of customer loyalty, DwyerOmega has an unmatched reputation for providing customized solutions that meet and exceed customer needs. Our team of engineering experts help our customers select technical, and often configured, product solutions for their unique applications. 

The company offers over 300,000 state-of-the-art products for process measurement and control of temperature, humidity, pressure, strain, force, flow, level, pH, conductivity, and indoor air quality, and is a recognized global leader in the digital marketing of technical products. The products that we manufacture are used to control and drive process efficiency, creating safe and sustainable environments. 

At DwyerOmega, we enable our customers to improve the world – one measurement at a time. We achieve this through our unwavering commitment to technology, customer service, and overall continuous improvement. Every day, we strive to cultivate a culture of ingenuity, empowerment, accountability, adaptability, and speed. 

The company’s corporate headquarters are based in Michigan City, Indiana, and Norwalk, CT with manufacturing locations and sales offices located throughout the world.

The Job:

The main responsibilities will include conducting repairs, running calibrations, troubleshooting electronics, and taking service trips to the customer sites. This is a dynamic role that requires excellent problem-solving skills, strong technical knowledge and exceptional customer service skills. 

Who We Are Looking For:

• The ideal candidate with excellent communications skills and can explain technical concepts to non-technical users and customers clearly. 
• A team player who can work in different environments and has the electrical aptitude to solve all types of service problems.  

What You’ll Do:

• Troubleshoot, maintain, test, and calibrate industrial flow, level, and temperature measurement instrumentation at the customer site.
• Installation start-up and commission instrumentation at the customer’s location. 
• Manage both areas of routines such as answering technical support calls, responding to emails on post sale product support, and travel to customer site for troubleshooting support.
• Troubleshoot and maintain instruments that interface to customer’s control systems including DCS, PLC's, MMI, SCADA and with other industrial field control devices such as pressure transmitters, thermocouples, and analyzers. 
• Perform calibration and input operating parameters and specifications as defined by customer’s plant specifications, management and/or engineers.
• Document field service customer site visits via Field Service Reports and expense reports. 
• Train FCI personnel, customers, and sales channel partners regarding the installation, operation, integration, configuration, service, and usage of FCI products.

Requirements

What You’ll Need:

• Associate of Science or vocational training in electrical, mechanical or instrumentation with relevant work experience. 
• 1-3 years progressive related work experience (Commercial or Military); of which 3+ years' work experience with fluid dynamics, measuring instrumentation, and/or process controls is a plus.
• Proficient with HART, Profibus, Modbus or other digital bus communications. 
• Excellent verbal and communication skills, with the ability to explain technical information to non-technical users and customers. 
• Ability to troubleshoot complex issues on different types of electronic components. 

Physical/Travel Requirements

• This position requires sitting and talking on the phone for extended periods of time and using a computer keyboard. Field service trips may require extended periods of standing, walking, bending, lifting up to 50lbs., gripping, wrenching, and twisting. May be required to climb ladders, work in confined spaces, using man-lifts and climbing aloft harnesses and potential to work in or nearby nuclear plants. 
• In addition, the candidate must be able to work overtime when required, maintain a valid driver's license with a clean driving record, have a valid passport, and the ability to travel worldwide for extended periods of time (30/40% of the time). Individuals may be required to pass a customer site credentials/background check, such as required for a TWIC card. The work schedule is primarily 1st shift but may be changed to 2nd or 3rd when needed. The ideal candidate must be very well organized, and able to present themselves professionally to customers in stressful situations. 

 At DwyerOmega, we’re committed to fair, transparent compensation. All U.S. job postings include a good-faith salary range that reflects the role, location, experience, and internal equity. We encourage open conversations about pay and are happy to discuss compensation at any stage of the hiring process.