Billing & Order Entry Admin
You will play an active role in ensuring that our customers receive a first-class service experience. In addition, you work independently, in a structured manner and working on various contract administrative tasks. You will act as a partner for our sales and project management teams and be responsible for our install and service contracts. You will maintain a high level of customer service and answer contractual queries.
Primary Duties:
Managing and processing orders.
Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
Processing data for new orders and order modifications.
Create billing invoices and credit notes.
Preparing & sending indexation renewal letters to customers.
Requesting guarantees for the placed orders.
Completing commercial correspondence and supporting project managers with order related matters.
Communication verbally and in writing in English and Dutch or French or German or Italian.
Be the first point of contact for contractual questions from our customers.
Checking contracts and approvals in our CRM tool.
Support and manage dispute resolution.
Communicating proactively with clients.
Run calculations for customer offers.
Job Requirements:
Required:
Fluency in English and Spanish
Excellent verbal and written communication skills.
Ability to effectively communicate with internal and external customers.
Excellent proficiency with MS Office suite.
Effective time management, in order to meet deadlines.
A positive attitude and ability to provide an excellent customer service.
Ability to work independently and to carry out assignments to completion.
A team player who enjoys working in a team environment.
Minimum experience working in an administrative role preferably within Finance or Legal.
Preferred:
Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration or legal related work.
High proficiency with MS Excel.
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work.
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