Support Operations Specialist

Support Operations Specialist LocationToronto, OntarioEmployment TypeFull timeLocation TypeHybridDepartmentOperationsResQ is an all-in-one facilities 🛠️ management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.Our mission to "create economic empowerment for the service industry" drives everything we do. We are deeply committed to supporting local trades and facilities - the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities 🫶 thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.Keep reading to learn more about the problem we are solving for our customers!Hello Future ResQer 👋ResQ has launched — ResQ Services Group — our in-house commercial service division focused on delivering HVAC, refrigeration, food equipment, electrical, plumbing, and general repair services across North America.As RSG continues to grow, we are looking for a Support Operations Specialist to help build the operational foundation of the business from the ground up. This is an opportunity to join a fast-moving, tech-enabled service company where you will directly influence how service delivery, customer communication, dispatching, and operational execution scale over time.As a Support Operations Specialist, you’ll help drive the day-to-day execution of RSG’s service operations. You’ll work closely with technicians, customers, vendors, and leadership to ensure service work moves efficiently from request to completion.This is a hands-on operations role for someone who thrives in fast-moving environments, communicates clearly, stays highly organized, and enjoys solving operational problems in real time. You’ll help coordinate scheduling, dispatching, customer updates, work order management, invoicing follow-through, and service quality while helping create structure and consistency as RSG grows.What You’ll Do:Coordinate and manage daily service work orders from scheduling through completionCommunicate with customers regarding service updates, timelines, delays, and next stepsDispatch and coordinate technicians across active service calls and preventative maintenance workTrack open work orders, follow-ups, estimates, invoices, and parts requirements to ensure timely completionHelp prioritize emergency, urgent, and time-sensitive service requestsSupport service documentation, job notes, photos, and work order accuracy through the ResQ platformAssist with estimate follow-up, invoicing coordination, and administrative service workflowsHelp maintain service SLAs, operational consistency, and customer satisfaction standardsIdentify operational bottlenecks and recommend process improvements as RSG scalesWork closely with leadership to help build and improve day-to-day operational processesSupport after-hours or emergency coordination when requiredWho You Are:Highly organized and detail-oriented with strong operational follow-throughStrong communicator who can remain calm and professional in fast-paced situationsComfortable working shift Work: 5 days a week. Shifts are typically 8am-4pm or 3pm-11pm with a mix of weekdays and weekends.Comfortable managing multiple priorities, schedules, and customer needs simultaneouslyCustomer-focused with strong problem-solving and relationship management skillsProactive, reliable, and comfortable taking ownership of operational tasksComfortable...