Inventory Ops SME -Senior Executive-Pune

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a detail-oriented Inventory Operations Specialist to support Order to Cash (O2C) operations by managing service requests and resolving tickets accurately within defined service levels. This role plays a key part in maintaining inventory accuracy, ensuring billing correctness, and supporting customer experience through effective issue resolution and process adherence. The position requires strong analytical capabilities, familiarity with telecom lifecycle processes, and the ability to collaborate across multiple stakeholders in a matrix organisation. ## What you’ll do * Manage and resolve assigned inventory and invoice-related tickets within agreed SLAs * Ensure Right First Time (RFT) quality while adhering to defined operational processes * Develop a comprehensive understanding of inventory systems and processes end-to-end * Support Order to Cash operations, including billing, provisioning, and lifecycle changes * Analyse and resolve discrepancies impacting customer billing, services, or inventory records * Use case management tools (e.g., ServiceNow) to track, manage, and close requests efficiently * Collaborate with stakeholders, subject matter experts, and cross-functional teams to resolve issues * Contribute to process improvements, operational efficiency, and risk reduction initiatives * Support reporting, stakeholder updates, and adoption of operational enhancements ## Who you are * Knowledge of Inventory Management and Order Management processes * Understanding of Order to Cash (O2C) lifecycle within telecom operations * Experience working with inventory, billing, or commercial systems in a telecom environment * Strong analytical and problem-solving abilities with attention to detail * Proficiency in Microsoft Excel for data handling and reporting * Ability to manage multiple tasks and meet service level commitments * Effective communication and collaboration skills in a matrix organisation * Exposure to tools like ServiceNow (or similar ticketing systems) is advantageous * Familiarity with fixed connectivity products, billing, provisioning, or cease operations is beneficial ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Opportunity to work in a global telecom operations environment * Exposure to end-to-end Order to Cash and inventory lifecycle processes * Collaborative work culture with cross-functional teams and international stakeholders * Opportunities to contribute to...