Sea Logistics Reefer Customer Care Expert

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Sea Logistics Customer Care Specialist (Reefer) serves as the primary point of contact for customers requiring temperature-controlled transportation solutions. The role is responsible for providing proactive customer support, managing enquiries, resolving service-related issues, and ensuring a high level of customer satisfaction throughout the shipment lifecycle.

The position maintains close collaboration with internal stakeholders and operational teams to support the successful execution of reefer shipments while ensuring compliance with customer requirements and service standards. The Sea Logistics Customer Care Specialist (Reefer) is accountable for delivering excellent service to both internal and external customers and acts as the owner of an assigned portfolio of customer accounts, building strong relationships and driving customer retention and growth.

How you create impact

• Act as the primary point of contact for assigned customers, ensuring a high level of customer satisfaction and service excellence.
• Respond to customer enquiries in a timely and professional manner, providing accurate information and solutions.
• Maintain daily communication with shipping lines, transport providers, cold stores, pack houses, and PPECB to ensure the timely positioning, loading, and movement of containers in line with customer requirements and vessel stack dates.
• Verify that containers are booked with the correct port of discharge (POD), vessel, temperature settings, and destination requirements.
• Ensure accurate shipment information is provided to the Documentation Department and correctly updated in the system.
• Coordinate PPECB and DAFF inspections where required by destination country regulations.Identify potential data, process, or information inaccuracies within own area of responsibility and escalate them before they impact customers.
• Support Sea Logistics Operations teams with industry-related queries, customer requirements, and operational matters, acting as a point of escalation when required.
• Maintain ongoing GXP compliance and awareness of applicable standards. 

What we would like you to bring

• Experience in Sea Logistics, Freight Forwarding, Customer Care, or a related logistics environment.
• Knowledge of reefer/perishable logistics processes, temperature-controlled shipments, and industry requirements.
• Strong customer service and stakeholder management skills, with the ability to build effective relationships with customers and business partners.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple functions.
• Strong attention to detail and a commitment to accuracy when managing shipment, documentation, and customer information.
• Ability to prioritize tasks, manage multiple activities simultaneously, and work effectively in a fast-paced environment.
• Good problem-solving skills with the ability to identify issues, take ownership, and escalate where appropriate.
• Proficiency in Microsoft Office applications and logistics-related systems; knowledge of GXP requirements would be an advantage.

 

What's in it for you

Join a global leader in logistics and become part of a collaborative team specializing in reefer logistics. In this role, you will have the opportunity to build strong customer relationships, develop industry expertise, and work with a diverse network of customers and stakeholders. We are committed to supporting your professional growth through continuous learning and development opportunities while empowering you to make a meaningful impact on customer success.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. 

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.