Customer Success Executive

We are looking for a confident and motivated Customer Success Executive to join our growing team in Peterlee. This is a fantastic opportunity for someone early in their career who is eager to develop their skills in sales, customer relationship management, and client communication. As a Customer Success Executive, you will be a key point of contact for both new and existing customers — handling a mix of outbound cold calls, account management conversations, and inbound queries. Your role will play a vital part in representing our brand, growing our customer base, and ensuring our partners and clients receive an excellent level of service.

Requirements

What We’re Looking For

• A proactive and positive attitude with a willingness to learn
• Excellent communication and interpersonal skills
• Comfortable making outbound cold calls and building rapport quickly
• Strong organisational and time management skills
• Good attention to detail and ability to work independently
• Previous experience in a sales, customer service, or call centre environment is preferred but not essential

Responsibilities

Key Responsibilities

• Make outbound cold calls to prospective customers to promote and sell our products and services
• Conduct regular account management calls with existing customers to maintain relationships and identify new opportunities
• Handle inbound calls and queries from retail partners, clients, and customers, providing accurate and helpful support
• Record customer interactions and update CRM systems with relevant information
• Meet or exceed individual and team-based KPIs and performance targets
• Work closely with internal departments to ensure customer satisfaction and issue resolution
• Provide feedback to the Head of Field Operations on trends, opportunities, and challenges from customer conversations
• Support for the field team with systems, sales, processes and outreach. 

Benefits

• Competitive salary of up to £25,000
• Career Growth & Progression Opportunities
• Regular Development Plans & Reviews
• 24 Days Annual Leave + Bank Holidays
• Extra Paid Day Off for Your Birthday
• Employee Assistance Programme
• Salary Sacrifice Pension Scheme (5% Employer Contribution)