Technical Account Manager - Marketing Analytics SaaS

Technical Account Manager - Marketing Analytics SaaS LocationBengaluru OfficeEmployment TypeFull timeLocation TypeOn-siteDepartmentCustomer SuccessWork directly with the growth and analytics teams at Uber, Delivery Hero, HelloFresh, Universal Music Group, and other category-defining global brands. You'll be their go-to technical partner on a platform they use every day to inform how they spend hundreds of millions in marketing budget.About ClarisightsClarisights is a full-stack marketing analytics platform for humans and AI agents. We ingest data from every ad platform, analytics tool, and internal data source a marketer uses, model and harmonise it, and turn it into the dashboards and reports their teams run their business on. LLMs can parse data, build reports, and make changes inside Clarisights as naturally as a human can — accessible directly from Claude, ChatGPT, or Gemini via MCP.We're a team across Bengaluru, Berlin, and San Francisco, working with some of the most data-mature marketing teams in the world. Our customers treat us as an extension of their own analytics team - that’s the bar this role is built around.What you'll doYou'll work hands-on with a small portfolio of large international customers. Your day-to-day:Run working sessions with your customers' analytics and marketing leads — understand their reporting needs and translate them into dashboards, calculated metrics, and data models inside ClarisightsInvestigate data questions that span SQL, our ingestion pipelines, and the customer's own sources ("why is this number different from what Meta Ads Manager shows?")Own the technical side of pilots and new customer onboarding — defining success criteria, building the initial reporting setup, and getting accounts to production-grade within the first few weeksBuild and optimise reports and dashboards that hundreds of marketers inside our customer accounts use dailyTranslate customer requests into clear technical specs for our Product and Engineering teams, and help prioritise what gets builtSpot expansion opportunities within customer organisations and feed them back to salesThis isn't a ticket-queue support role. You own outcomes for your accounts and have direct relationships with senior stakeholders on the customer side.What you'll bringIf you trained as an engineer but realised you'd rather solve problems alongside people than alone with an IDE, this role is for you.A degree in engineering3–6 years in a technical, customer-facing role — Technical Account Management, Solutions Consulting, Implementation Consulting, Analytics Consulting, or similarStrong SQL and experience working with large, messy datasetsExcellent written and verbal English — you'll be in daily contact with marketing and analytics teams across Europe and the USA first-principles problem-solver: when customers bring vague problems, your instinct is to ask sharp clarifying questions and guide the customer on the best approachAbility to explain technical concepts cleanly to non-technical stakeholdersNice to haveHands-on experience building reports or dashboards in at least one BI tool (Looker, Tableau, Metabase, Power BI, Mode, or similar)Background in performance marketing, growth, or marketing analytics — familiarity with platforms like Meta Ads, Google Ads, TikTok Ads, or MMPs (AppsFlyer, Adjust, Branch)Python or R for data analysisExposure to data warehousing (BigQuery, Snowflake, Redshift) or ETL conceptsWhat we offerBenefits like health insurance, meals at work, learning and conference budget….Hybrid working from our Bengaluru officeDirect exposure to some of the most sophisticated marketing teams in the world. The technical and commercial learning curve here is steep and durable — people who do this role for two years can go almost anywhere in SaaS or analytics next.Hiring processOur process takes 2–3 weeks end to end:Recruiter conversation (15 min) — we walk you through the opportunity and learn about your backgroundCulture Fit...